Sales Representative (Inbound Sales - Customer Support)

Job Title: Inbound Sales Representative (Appointment Setting & Upselling)

Location: Remote (LATAM & South Africa Preferred)

Schedule: Monday–Friday (CST Shifts Available)

• 7:00 AM – 3:30 PM CST
• 9:00 AM – 5:30 PM CST
• 2:00 PM – 10:30 PM CST

Contract Type: Independent Contractor

Compensation:

• Base: Starting at $1,200 USD/month
• Performance incentives + quarterly bonuses
• Top performers: $2,500+ USD/month

About the Role

We are hiring an Inbound Sales Representative to convert incoming calls into booked appointments and membership upsells for a home services business.

This is a conversion-focused sales role, not a traditional customer support position. You will handle inbound calls from customers, guide conversations, overcome objections, and drive clear outcomes.

You will play a key role in revenue generation, turning inquiries into appointments while maintaining a strong customer experience during often high-stress situations.

What You’ll Own

• Inbound call conversion (appointments + upsells)
• Customer conversations and objection handling
• CRM updates and call tracking
• Contribution to sales performance and conversion rates

Key Responsibilities

• Answer inbound calls with a professional, engaging, and conversational tone
• Convert inquiries into booked service appointments
• Upsell memberships and handle objections confidently
• De-escalate frustrated customers and guide conversations toward solutions
• Maintain accurate and timely CRM notes and updates
• Resolve issues independently where possible
• Support ongoing sales campaigns and promotions

Required Experience & Skills

• Strong spoken English with a clear, confident phone presence
• Ability to convert inbound calls into sales outcomes
• Comfortable with objection handling and upselling
• Calm, empathetic communication style in high-pressure situations
• Organized, reliable, and consistent with follow-through
• 1–2 years of experience in sales, call center, or inbound call roles

Nice to Have

• Experience in home services or appointment-based businesses
• Familiarity with ServiceTitan or similar CRM systems
• Spanish language proficiency