Sales Resource Representative - Dental

JOB OVERVIEW:

This position is responsible to assist in a range of sales related activities and customer support to help Henry Schein’s sales representatives in the US Distribution Group, increase customer engagement, grow sales, increase territory sales, and close new opportunities. This role supports all Field Sales Consultants (FSC), Regional Managers (RM) and Regional Sales Managers (RSM) across the US, performing key responsibilities in accordance with best practices to ensure a streamlined consistent experience for our customers and TSMs. The Sales Resource Specialist position regularly calls customers within assigned territory, to inform about current promotional product offers and suggest new products and technologies, utilizing consultative sales techniques.

KEY RESPONSIBILITIES (Please include % of time for each responsibility):

• Provides highest level of service for both internal and external customers on Conversions, HSPAs, Custom Quote, Pricing. Helps customers find Henry Schein resources to benefit their business. Fields questions regarding current sales programs and takes specific action(s) as required and is both proactive and reactive in identifying and resolving internal and external customer issues.
• Calls customers assigned to territory and may provide information related to current promotional product offers and suggest new products and technologies.
• In partnership with the FSC, helps with negotiating competitive pricing with customers, within limits or contracts, to achieve the sale. Places customer orders over the phone and closes sales transactions.
• Evaluates inbound leads and creates appointments with the customer for the outside salesperson as applicable.
• Calls partnered Field Sales representatives to keep abreast of sales and changes that take place in the accounts that they share.
• Responsible for remaining aware and knowledgeable of promotional programs, competitive products, and merchandising- marketing practices. Attends vendor product training sessions, and learns product details and key selling points of products and technologies.
• Conducts customer facing activities including delivering HSPA + customer quotes and answering any questions that come as a result of that delivery.
• Ensures the customer has a positive & brand-reinforcing experience with the implementation of selected subscription-based services.
• Is the primary contact for the customer when it comes to all aspects of enrollment & implementation of offering, and documents all pertinent info related to enrollment and implementation status within Salesforce.
• Forwards promotional information, including material developed by Marketing, to customers by mail or fax.
• Handles Inbound customer calls, as necessary.
• Monitors to ensure that all Team Schein Members responsible for implementation of selected offerings are operating in a customer-centric manner.
• Oversee small projects
• Uses available data, CRM, and other platforms to monitor and address customer experience.

SPECIFIC KNOWLEDGE & SKILLS:

• Advanced proficiency in systems including E-System, Siebel, Data Warehouse, Dental Exec, Salesforce, Advanced Excel Knowledge, Thrive App (CMS)
• Strong Dental product and department process knowledge
• Strong verbal and written presentation and communication skills
• Ability to prioritize multiple tasks
• Customer service oriented and ability to work with and resolve complex issues
• Previous knowledge of sales practices and customer service expectations
• SalesForce experience preferred
• Intermediate Excel knowledge
• Self-motivated

GENERAL SKILLS & COMPETENCIES:

• Excellent time management skills and the ability to prioritize work
• Ability to set clear team goals, delegate tasks and set deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with and resolve complex issues
• Ability to plan and arrange activities
• Excellent interpersonal communication skills
• Excellent written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Ability to manage conflict
• Capacity to work effectively under pressure
• Good analysis and problem solving skills
• Oversee multiple and/or complex projects
• Identify and recommend continuous improvement opportunities
• Establish productive working relationships at multiple levels within the organization

MINIMUM WORK EXPERIENCE:

Typically 5 or more years of Sales, Customer Service, Sales Support or Customer Care teams experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 5%. Work from home office environment. No special physical demands required.

Henry Schein, Inc. is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers

Fraud Alert

Henry Schein has recently been made aware of multiple scams where unauthorized individuals are using Henry Schein's name and logo to solicit potential job seekers for employment.

Please be advised that Henry Schein's official U.S. website is www.henryschein.com. Any other format is not genuine. Any jobs posted by Henry Schein or its recruiters on the internet may be accessed through Henry Schein's on-line "career opportunities" portal through this official website. Applicants who wish to seek employment with Henry Schein are advised to verify the job posting through this portal.

No money transfers, payments of any kind, or credit card numbers, will EVER be requested from applicants by Henry Schein or any recruiters on its behalf, at any point in the recruitment process.

About Us

Over 90 years ago Henry Schein borrowed $500 to start a corner pharmacy in Queens, New York, nearly

30 miles from Melville, New York, where our corporate headquarters

resides today. In the depths of the Great

Depression, Henry and his wife Esther made a bold bet on their future all while living their values of helping health happen and caring for their team and the community they served. Their belief paid off far beyond what Henry and Esther might have dared to imagine in 1932. Henry Schein is now a Fortune 500 Company powered by a network of people and technology to be the world’s leading provider of health care products, services and solutions to office-based dental and medical practitioners.

Since our founding we have stayed true to Henry and Esther’s values which has allowed us to evolve, expand, and grow our Company. Now serving more than 1 million customers in 33 countries and

territories, the Company's network of trusted advisors provides more than 1 million customers globally with more than 300 valued solutions that help improve operational success and clinical outcomes.

We invite you to join approximately 25,000 Team Schein Members, who are critical to our success and are at the core of our Team Schein Values as our founders would have wanted. We live those values by ensuring that our culture focuses on the wellness of our team, which we accomplish by providing a safe space for individuals to develop and contribute authentically, with opportunities to give back to society and the communities where we live and work.

No matter the role you are seeking, we encourage you to come be a part of a team that makes the world a healthier place.

Henry Schein embraces diversity and is committed to providing equal opportunity to employees and applicants. If you are unable or limited in your ability to complete the application process, including the use or access of www.henryschein.com/careers, as a result of a physical or mental impairment, you can request reasonable accommodations.

Please e-mail the appropriate email address below with the type of accommodation you are requesting. Please include your first and last name, phone number, position for which you are interested in applying and geographic location in your request.

US Candidates: jobsupport@henryschein.com

UK and Ireland Candidates: UKHSHRRecruitment@henryschein.co.uk

Australia and New Zealand Candidates: APACCareers@henryscheinone.com

Malaysia Candidates: CNHR@henryschein.com

Italy Candidates: risorse.umane@henryschein.it

Workplace Remote Types

It is important to us to offer different types of work arrangements. Please see the types we offer below:

Work From Home: Work is performed directly from the TSM's home office.

Hybrid: Time is scheduled between working from a TSM home office and at a company facility, as required.

Onsite: Work is performed exclusively at a company facility.

Field: Position requires traveling to different locations within a specific geographic territory, as assigned.