Sales & Service Agent - Part time

About Redion

Redion is a global care, assistance, and travel insurance provider, helping people stay protected and supported wherever life takes them. In Australia, Redion partners with businesses and travellers to deliver travel insurance, emergency assistance, and care services, providing support before, during, and after every journey.

Backed by a global network spanning more than 190 countries, Redion combines local expertise with worldwide reach to be there when it matters most. Guided by our values of Caring, Collaborative, Agile, Reliable, and Experts, we're committed to delivering exceptional experiences for our customers, partners, and people.

About the role

As a frontline representative, you’ll be the voice of our Travel Insurance products—responding to inbound enquiries, creating tailored quotes, and converting interest into sales. You’ll guide customers through their options, provide general advice, and ensure they feel confident in their purchase decisions. Your ability to build rapport, uncover needs, and offer the right solution will be key to your success.

The new team members will work 20 hours per week across four 5-hour shifts 9am -2pm. They will all be rostered on Monday, Tuesday, and Friday, with the group split into two teams for the fourth shift:

What the role looks like

· Converting inbound enquiries into sales by creating compelling quotes and offering tailored solutions

· Delivering exceptional service while maintaining a strong focus on meeting and exceeding sales targets

· Responding to phone and email queries with professionalism and a customer-first mindset

· Clearly communicating policy benefits and limitations to support informed decision-making

· Assisting with post-sale support including changes, troubleshooting, and cancellations

· Meeting performance KPIs across sales, service quality, and compliance

· Ensuring adherence to GICOP, SLAs, and internal policies

· Supporting with administrative tasks and other duties as required

What you’ll bring

· Proven experience in a sales-focused customer service role, ideally within travel or general insurance

· A confident communicator with a natural ability to influence and close sales

· Strong written and verbal communication skills (English)

· Ability to multitask and navigate systems efficiently

· Individuals who are comfortable working in a hybrid environment

· Experience in Word and Excel

· A proactive, positive attitude and a genuine desire to help customers

Why join us

At Redion, we're more than a travel insurance and assistance provider. We're a global care business that helps people navigate life's unexpected moments with confidence and peace of mind. Every day, our people make a real difference by supporting customers when they need it most.

What You'll Get

· State of the art offices

· Competitive salary package and annual bonus opportunities

· 50/50 hybrid working, giving you the flexibility to work from both home and office

· 20 weeks paid parental leave for primary carers, 2 weeks paid for secondary carers

· An active Social Club with regular team events and activities

· Ongoing opportunities for career development and professional growth

· A supportive, collaborative culture where your contributions are recognised and valued