Sales Specialist

Company Description TravelMadness is a Turkey-based travel company founded in 2019 by Egyptian traveler Ahmed El-Samman. The company specializes in organizing international group tours to diverse destinations around the world. TravelMadness focuses on delivering high-quality travel experiences, emphasizing comfort, organization, and value for each trip. The team is committed to continuous improvement to position the company as a leader in the group travel sector. Applicants joining TravelMadness will be part of a growing organization dedicated to excellence in global travel services.

Role Description The Sales Specialist role at TravelMadness is a full-time, on-site position based in Heliopolis. The Sales Specialist will handle inbound and outbound inquiries, present travel packages to potential customers, and guide clients through booking and payment processes. Daily tasks include communicating with prospective and existing travelers, identifying customer needs, and recommending suitable tour options. The role also involves maintaining accurate sales records, following up on leads, and collaborating with the operations team to ensure a seamless customer experience. The Sales Specialist may assist in training junior team members on sales practices and product knowledge as needed.

Qualifications:

• Strong Communication skills to engage with customers clearly and professionally across multiple channels.
• Proven Customer Service capabilities to manage inquiries, resolve issues, and provide a positive traveler experience.
• Demonstrated Sales experience, including meeting targets and effectively presenting travel products and services.
• Background in Training or mentoring team members on sales techniques and product knowledge is an advantage.
• At least 2 years of experience in Sales Management, sales pipeline tracking, and reporting performance metrics.
• Good knowledge of travel industry trends, destinations, and group tour dynamics.
• Hybrid Work Arrangement: Ability to work from home, attend the Nasr City office one day per week, and visit clients on-site whenever required. Strong time-management skills and the ability to handle multiple customer requests simultaneously are essential.
• Proficiency in basic office software and CRM tools; prior experience in travel agencies or tour operations is a plus.
• Excel & Google Sheets Proficiency: Practical experience working with spreadsheets, including data entry, data organization, updating customer records, using basic formulas, tracking sales performance, and preparing reports accurately and efficiently.