Sales Specialist

Company Description SnapWill, operated by LEGAPLAN SDN BHD, is a Malaysia-based digital platform focused on making will-writing and estate planning simple, accessible, and convenient. Through its online platform and mobile application, SnapWill enables individuals to prepare wills, appoint beneficiaries and executors, arrange guardianship, and organize asset distribution according to their wishes. The platform also offers digital features that help users preserve important memories, messages, and information for their loved ones. In addition to its estate-planning solutions, SnapWill provides opportunities for individuals to join its agent network and build a career introducing will-writing and estate-planning services to the community. More information about the company and available opportunities can be found at https://snapwill.com.my/.

Role Description This is a full-time Sales Specialist role based in the Penang, Kuala Lumpur/Selangor, or Johor, Malaysia, with a hybrid work arrangement that allows some work from home. The Sales Specialist will engage prospective clients, explain SnapWill’s digital will-writing and estate-planning solutions, and guide individuals through the onboarding process. Daily responsibilities include conducting consultations, responding to inquiries, following up on leads, and maintaining strong relationships with customers and members of SnapWill’s agent network. The role also involves supporting training and product briefings for agents, collaborating with the marketing team on campaigns, and meeting sales targets while upholding high standards of customer service and professionalism.

Qualifications

• Candidates should possess strong Communication and Customer Service skills to engage clients clearly and handle inquiries with empathy and professionalism.
• Candidates should possess Sales and Sales Management capabilities to convert leads, manage pipelines, and consistently achieve or exceed sales targets.
• Candidates should possess Training skills to support onboarding, product education, and ongoing development of agents and partners.
• Ability to build trust when discussing personal and family matters related to wills and estate planning.
• Comfort working in a hybrid environment, managing time effectively between office-based and remote work.
• Prior experience in financial services, legal services, insurance, or related advisory roles is an advantage.
• Proficiency with digital tools, CRM systems, and online communication platforms.
• Minimum diploma or degree in Business, Marketing, Communications, or a related field, or equivalent experience.