Sales Support Administrator

Job Classification:

Sales - Sales

The Sales Support Administrator (SSA) is accountable for enabling advisor productivity and protecting the client experience through disciplined operational execution, sound judgment, and proactive problem solving. This role serves as a key operational partner to Advisors, field leadership, and centralized support teams, ensuring seamless day‑to‑day operations across onboarding, access management, compliance support, compensation coordination, marketing administration, and system troubleshooting.

As a critical partner of the advisory business, the SSA translates enterprise processes and requirements into consistent, local execution. The SSA reinforces operational discipline, risk awareness, and collaboration while resolving complex, time‑sensitive issues with minimal escalation.

What You’ll Help Us Achieve:

• Enable advisor productivity and business continuity by ensuring timely, accurate execution of operational processes that reduce friction for Advisors and their support staff. By proactively managing access, onboarding, and system issues, you will help Advisors remain focused on servicing clients and growing their business.

• Drive operational excellence and risk mitigation through strong attention to detail, sound judgment, and adherence to compliance and business standards. You will identify issues early, resolve them efficiently, and escalate when appropriate to protect data integrity, compensation accuracy, and regulatory readiness.

• Deliver a consistent, high‑quality onboarding and transition experience for Advisors, Marketing Assistants (MAs), and interns. By coordinating documentation, system access, and workflow completion, you will support smooth entry and role changes across the advisory organization.

• Strengthen cross‑functional partnership and issue resolution by serving as a liaison between field offices and centralized technology, compensation, licensing, and marketing teams. Through clear communication and follow‑through, you will ensure timely resolution of issues and alignment across stakeholders.

• Support a professional, compliant, and client‑ready advisor presence by maintaining accurate advisor data, marketing materials, and branding elements across internal and external platforms. Your work ensures that client‑facing materials are accurate.

Qualifications – Required Skills, Knowledge, and Experience

• Minimum one to three years of business experience in the Financial Services Industry

• Experience in supporting recruiting, marketing and sales (preferred)

• Proficient with all Microsoft applications (Word, Excel, PowerPoint, Teams and Outlook)

• Strong organizational, problem‑solving, and follow‑through skills

• Ability to manage multiple priorities in a fast‑paced environment

• Experience navigating complex systems and cross‑functional processes

• Professional communication skills and sound judgment when handling sensitive or time‑critical issues

• Experience with Salesforce, Zoom platform, and LinkedIn is a plus

Note: This is a “hybrid” position requiring a Monday through Friday commitment, with a combination of in‑office and remote work.

What we offer you:

Prudential is required by state specific laws to include the salary range for this role when hiring a resident in applicable locations. The salary range for this role is from $57,200.00 to $94,400.00. Specific pricing for the role may vary within the above range based on many factors including geographic location, candidate experience, and skills.

• Market competitive base salaries, with a yearly bonus potential at every level.
• Medical, dental, vision, life insurance, disability insurance, Paid Time Off (PTO), and leave of absences, such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1,600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting, housing, senior care, finances, pets, legal matters, education, emotional and mental health, and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program, whereby an award, if any, depends on various factors including, without limitation, individual and organizational performance. To find out more about our Total Rewards package, visit Work Life Balance | Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial, Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender identity, national origin, genetics, disability, marital status, age, veteran status, domestic partner status, medical condition or any other characteristic protected by law.

To maintain the integrity and security of our hiring process, Prudential may use identity verification technologies. Your consent will be obtained before any verification takes place.

If you need an accommodation to complete the application process, please email accommodations.hw@prudential.com.

If you are experiencing a technical issue with your application or an assessment, please email careers.technicalsupport@prudential.com to request assistance.

About Prudential

Prudential Financial, Inc. (NYSE: PRU), a global financial services leader and premier active global investment manager with approximately $1.4 trillion in assets under management as of Dec. 31, 2023, has operations in the United States, Asia, Europe, and Latin America. Prudential’s diverse and talented employees help make lives better and create financial opportunity for more people by expanding access to investing, insurance, and retirement security. Prudential’s iconic Rock symbol has stood for strength, stability, expertise and innovation for 150 years. For more information please visit news.prudential.com.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.

About PGIM

PGIM, the global asset management business of Prudential Financial, Inc. (NYSE: PRU), is a global investment manager with US $1.3 trillion in assets under management as of Dec. 31, 2023. With offices in 18 countries, PGIM’s businesses offer a range of investment solutions for retail and institutional investors around the world across a broad range of asset classes, including public fixed income, private fixed income, fundamental equity, quantitative equity, real estate, and alternatives. For more information about PGIM, visit pgim.com.

Prudential Financial, Inc. (PFI) of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom, or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom. For more information please visit news.prudential.com.

PGIM Inc. (PGIM) is the principal asset management business of Prudential Financial, Inc. (PFI), a company incorporated and with its principal place of business in the United States. PFI of the United States is not affiliated in any manner with Prudential plc, incorporated in the United Kingdom or with Prudential Assurance Company, a subsidiary of M&G plc, incorporated in the United Kingdom.

Our Commitment to an Inclusive Workplace

Prudential Financial, Inc. serves its customers in more than 40 countries and territories, and we seek talented, creative individuals from a variety of backgrounds, worldviews, and life circumstances to work with us. We are focused on creating a fully inclusive culture, where all employees feel comfortable bringing their authentic selves to work. We don’t just accept difference—we celebrate it, support it, and thrive on it. At Prudential, employees have a unique opportunity to build their career path by owning their development, their career, and their future. We encourage employees to hone their skills and explore continued opportunities within Prudential.