Sales Support Analyst- Irving TX- Hybrid

About Lucent

Lucent Health combines top-tier claims management with a compassionate, human-focused, data-driven care management solution. This approach helps self-insured employers provide care management that enables health plan participants to make smarter, cost-saving healthcare decisions. Continuous data analytics offer ongoing insights, ensuring participants receive the right care, at the right cost, at the right time. Join us as we build a company that aims to be a better health benefits partner for self-insured employers.

Summary

This position will work in a team environment with other staff members preparing statistical analysis reports, claims experience reports, value-added product information, and various other marketing materials for both renewing and prospective clients. This position also requires organization and interaction with insurance companies, internal and external clients, and sales channels.

The Sales Support Analyst provides new business and current business support for completing proposals and questionnaires. The analyst serves as the primary coordination point for sales-related deliverables, ensuring requests are accurately defined, appropriately prioritized, and completed in a timely manner. Working cross-functionally with sales, marketing, client services, reporting and analytics, stop-loss marketing, operations, product, and other internal teams, this position translates sales and client needs into actionable requests and deliverables that support business development, retention, and revenue growth.

Responsibilities

• • Prepare and update new and current business proposals, quote requests, questionnaires, contracts, and agreements based on client needs.
• • Analyze proposal and questionnaire requirements and instructions to identify data needs, deadlines, and response gaps. 
• • Track proposal progress, version control, and deadlines to support on-time submissions. 
• • Manage and maintain proposal content libraries, templates, and Q&A databases to ensure information is current and reusable.
• • Perform quality reviews to ensure responses align with client requirements, branding, and organizational standards.
• • Support formatting, compliance and quality assurance checks, and final production of proposal deliverables.
• • Prepare reporting packages for current client reviews, as well as customize reports for clients.
• • Spreadsheet, data entry, and database work.
• • Interface with Sales Support Manager, Sales and Account Executives, Marketing, Network and other Strategic Partners, Underwriting partners, customers, suppliers, or company employees outside the immediate work area on a regular basis to give or exchange information.
• • Report to and assist Sales Support Leadership with any administrative or departmental tasks as assigned.
• • Assist with the production of proposals for value-added products and services as they are identified and assimilated into presentations for new and existing clients.

Qualifications

• • Bachelor’s Degree, preferred
• • 2–4 years (sales support, proposals, healthcare admin, reporting)
• • Strong skills in Microsoft Office (Excel, Word, Access, PowerPoint, and Outlook).
• • Experience in Adobe Pro is preferred but not required.
• • Experience with Salesforce CRM is preferred but not required.
• • Basic insurance knowledge with an understanding of Stop Loss preferred
• • Excellent written and verbal communication and interpersonal skills including professional phone etiquette.
• • Ability to multi-task with a strong attention to organization and detail
• • Strong computer skills including Microsoft Office 365, Salesforce, other business-related software systems.
• • A sense of urgency and the ability to prioritize multiple tasks.
• • Successful candidates must be flexible, able to both work with others and independently, must take direction well, able to multi-task, prioritize, able to be proactive and a problem solver.
• • Strong Mathematical/Analytical skills.

Equal Employment Opportunity Policy Statement

Lucent Health is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, color, creed, religion, alienage or national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity, gender expression, transgender status, sexual orientation, marital status, military service and veteran status.