Sales Support & Business Development Specialist (Certification)

About the Client This client established Certification, Industrial & E-Commerce group (AUD 15M) based in Australia, employed through Outsourced Staff. You'll work closely with the Director and be supported throughout your engagement by Outsourced Staff's Client & Staff Success Manager. Please note: AI tools may support parts of our recruitment process, but all hiring decisions are made by humans. We are seeking a highly organised and proactive Sales Support & Business Development Specialist to own the certification course sales pipeline for a growing Certification, Industrial & E-Commerce group based in Australia. You'll be the first point of contact for every inbound inquiry, keeping quotes, orders and long-cycle approvals moving so no warm lead is ever left unanswered. Key Responsibilities 1. Inbound Inquiry & Sales Coordination Monitor the generic inquiries inbox daily and action promptly Provide a call-first response to every inbound inquiry Qualify leads and book seats on open certification courses Take and process orders, typically ranging from AUD 2,000 to AUD 20,000 in value 2. Quoting & Pipeline Follow-Up Send quotes and follow up on all outstanding quotes Follow up on every quoted inquiry within one week Manage long-cycle follow-up on defence company approvals, which can take up to four months Keep the Trello board accurate and up to date, especially the bookings tab 3. Course & Account Coordination Drive seat fills for the annual Perth course Absorb the documented tasks currently handled by the Newcastle-based contractor (approximately 20 hours/week) Handle overflow inquiries from the e-commerce store 4. Backup & Business Development Tasks (quiet periods) Database cleaning and hygiene Lapsed lead re-engagement campaigns (e.g. a "we're still here" outreach to the last ~3,000 leads) Product self-education across all five certification courses LinkedIn outbound prospecting (training provided; later phase of the role) 5. Marketing Support (secondary, as capacity allows) General marketing support during a current maternity-leave gap Assist with catalogues and social media management Contribute to blog articles related to the certification courses Key Skills & Experience Strong inside sales, sales support, or customer service experience Experience processing orders and quotes with high accuracy, ideally in the AUD 2,000–20,000 range Experience using CRM or task-board tools (e.g. Trello, HubSpot, Zoho) Confident, professional phone manner for inbound and outbound calls Experience managing long sales or approval cycles (corporate, government, or defence procurement a plus) Excellent written and spoken English communication skills Strong attention to detail and accuracy are essential Advanced organisational and time management skills Ability to manage multiple priorities across sales, admin and occasional marketing tasks Minimum 2–3 years experience in a similar sales support, inside sales, or coordination role Experience with e-commerce order support or basic marketing/social media coordination (nice to have) Ideal Candidate Attributes Highly organised and detail-oriented Proactive and able to work independently Confident communicator with a consultative, call-first approach Persistent without being pushy — comfortable with long follow-up cycles Quick learner with strong system adaptability Personable, with genuine warmth and good energy