Requisition ID: 3617 Department: Tourism and Hospitality Work Type: Hybrid Application Close Date: 15th September 2026 At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. We've been creating positive change through the joy of travel since 1989, and we’re proud to be a certified B Corp with 1000s of experiences in over 100 countries. The world needs more Intrepid people: As our Sales Support & Product Coordinator, you’ll help keep things moving across our Sales and Product teams at Intrepid. You’ll support customer bookings/ enquiries and maintain accurate tour product data. You’ll also work with agent partners and help manage inventory across our booking channels. There’s plenty of variety in this role. One day you might be helping with a booking change or cancellation policy question, and the next you could be updating product availability, supporting an operational query or coordinating with suppliers to ensure everything runs smoothly. You'll exercise your people skills as you'll work across sales, product and operations teams to help give our customers and partners a great experience. What's more, you’ll be joining a purpose-led, B Corp Certified global travel operator. This is a role for someone comfortable balancing customer-facing responsibilities with operational and administrative tasks. If you’re organised, proactive and love travel, this could be a great fit! This is a full-time permanent and hybrid position based in our head office in Hanoi, Vietnam. Some flexibility in work hours would be expected due to the global nature of the role. A bit about you: Minimum 1+ years’ experience working in a sales, travel operations or product administration role. Having a travel course and/or experience within the travel industry is preferred. Excellent attention to detail and accuracy, especially when working with product specifications, pricing, and policies. Ability to learn and navigate travel booking systems, inventory platforms, or data management tools. Experience using Google Sheets or Excel is a plus. Good communication skills in English and Vietnamese (written and verbal). Strong capacity to handle multiple tasks and solve operational issues. The world needs more Intrepid people: As our Sales Support & Product Coordinator, you’ll help keep things moving across our Sales and Product teams at Intrepid. You’ll support customer bookings/ enquiries and maintain accurate tour product data. You’ll also work with agent partners and help manage inventory across our booking channels. There’s plenty of variety in this role. One day you might be helping with a booking change or cancellation policy question, and the next you could be updating product availability, supporting an operational query or coordinating with suppliers to ensure everything runs smoothly. You'll exercise your people skills as you'll work across sales, product and operations teams to help give our customers and partners a great experience. What's more, you’ll be joining a purpose-led, B Corp Certified global travel operator. This is a role for someone comfortable balancing customer-facing responsibilities with operational and administrative tasks. If you’re organised, proactive and love travel, this could be a great fit! This is a full-time permanent and hybrid position based in our head office in Hanoi, Vietnam. Some flexibility in work hours would be expected due to the global nature of the role. A bit about you: Minimum 1+ years’ experience working in a sales, travel operations or product administration role. Having a travel course and/or experience within the travel industry is preferred. Excellent attention to detail and accuracy, especially when working with product specifications, pricing, and policies. Ability to learn and navigate travel booking systems, inventory platforms, or data management tools. Experience using Google Sheets or Excel is a plus. Good communication skills in English and Vietnamese (written and verbal). Strong capacity to handle multiple tasks and solve operational issues. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions. Rewarding and developing our people is important to us, some of our work perks include: Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year A free Intrepid trip every year, plus generous discounts for families, and close friends 5 extra days of leave a year for use on Intrepid trips A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions. Access to e-learning platforms, professional development and mentor programs 20 hours of volunteer leave every year to use on causes most important to you Employee Assistance Program, a 24/7 service that offers counselling for you and your family We are Real. Together. Ambitious. Impactful. These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application. We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at careersupport@intrepidtravel.com with your name, location, and what you require, we will then be in touch to support your application. We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications We encourage you to apply as soon as possible as we may close the role early if we receive a high volume of suitable applications Application Close Date: 15th September 2026