Sales Support Representative II- West

Sales Support Representative II

FLSA STATUS: Non-Exempt
Location: Hybrid, U.S. |This role supports our TSG West customer base. Preference will be given to candidates located within commuting distance of the West TSG office, including Livermore/East Bay, CA; Riverside/Anaheim, CA.

WHO WE ARE:

MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. Through client partnerships, MGT’s almost 1,200 employees impact communities for good by managing and securing critical networks, solving complex human capital and fiscal problems, elevating education systems, and advancing equity as a performance imperative. MGT partners with thousands of agencies as a trusted advisor, delivering solutions that improve technology, operational, and economic performance and help communities thrive.

Founded in 1975, MGT initiated an ambitious restart in 2016, broadening the solutions portfolio to provide the most specialized solutions, tackling the most mission-critical problems that live at the top of the public agency leadership agenda. MGT drives over 20% compound annual organic growth and utilizes programmatic mergers and acquisitions to grow capabilities, attract top talent, and accelerate growth scale. Since 2020, MGT has successfully completed 13 acquisitions, driving over 60% compound annual inorganic growth.

Celebrating its 50th year in 2025, the firm attracts exceptional talent and empowers them to exceed client expectations as they navigate the dynamic demands of the clients we serve. Hear more about MGT’s culture in the words of our employees.

WHAT YOU’LL DO:

Provide advanced sales support functions including complex quote preparation, pricing analysis, customer communications, and coordination of sales opportunities. Assists with training junior staff, resolving escalated issues, and ensuring high levels of customer satisfaction and operational accuracy

Essential Responsibilities

• Support one or more Account Managers across assigned accounts, territories, and opportunities.
• Create customer quotations and coordinate with distributors and manufacturers for accurate pricing and availability.
• Collect bills of materials and technical inputs from Solution Architects and submit them to distribution for pricing.
• Validate quote configuration, pricing, terms, and expiration dates before customer delivery.
• Coordinate final pricing and margin review with the Sales Support Manager or sales leadership.
• Serve as a secondary customer contact when the assigned Account Manager is unavailable.
• Follow up with customers on quotations and purchase orders and verify incoming orders against approved terms.
• Maintain accurate opportunity, quote, order, and customer records in Salesforce and related systems.
• Handle complex quotations, pricing scenarios, escalations, and high-priority opportunities with limited supervision.
• Serve as a resource to less-experienced team members and share effective practices.

Performance Expectations

• Complete assigned work accurately, on time, and in accordance with procedures and service levels.
• Maintain complete and reliable customer, quote, contract, order, and activity records.
• Communicate proactively with customers and internal stakeholders regarding status and next steps.
• Resolve routine issues promptly and escalate exceptions with clear supporting information.
• Contribute to process improvement, documentation quality, and effective workload management.
• Demonstrate dependable customer service, collaboration, judgment, and accountability.

WHAT YOU’LL BRING:

• High school diploma or equivalent required; associate or bachelor’s degree, relevant coursework, or vocational training preferred.
• Five (5) or more years of relevant experience.
• Experience using Salesforce or comparable CRM, quoting, contract, order, or sales-administration systems as appropriate.
• Experience working with customers, sales teams, distributors, manufacturers, or internal operations teams preferred.

Skills & Competencies

• Quote, Contract, or Data Accuracy.
• Salesforce CRM.
• Customer & Vendor Communication.
• Order and Opportunity Coordination.
• Pricing & Documentation.
• Workload Prioritization.
• Issue Resolution.
• Process Compliance.

Work Environment

This position may be performed remotely or from a Company office location. Customer interactions may occur through Microsoft Teams, Zoom, phone, email, or in person. Travel may be required for sales kickoff.

ADA Notice: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WHAT WE OFFER:

Our world-class work environment encompasses flexible and remote work options, a commitment to equity, and nationally respected teams in management consulting and technology services. We also offer opportunities to make a profound social impact through innovative projects and professional development opportunities for career growth. Here you can read more about our extensive Employee Value Proposition (EVP).

Specifically, we will offer you a competitive compensation package, including:

• Flexible paid time off
• 5% 401K matching program
• Equity opportunities
• Incentive and bonus programs
• Up to 16 weeks of paid parental leave
• Flexible spending accounts

Full-health benefits with base employee coverage fully funded, comprising:

• Medical, dental, and vision coverage
• Life insurance
• Short- and long-term disability coverage
• Income protection benefits

MGT Impact Solutions, LLC is an equal opportunity employer. We will not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, marital status, genetic information, sexual orientation, pregnancy, gender identity, or any other characteristic or class protected by law