Sales Support Specialist

Imagine yourself…

• Growing your expertise and expanding your skillset with every project.

• Owning your ambition and fueling your career growth.

• Thriving in a supportive team environment that inspires you to strive for excellence.

At Hach (www.hach.com), a Veralto company, we ensure water quality for people around the world, and every team member plays a vital role in that mission. Our founding vision is to make water analysis better—faster, simpler, greener, and more informative. We accomplish this through teamwork, customer partnerships, passionate experts, and reliable, easy-to-use solutions.

As part of our team and the broader Veralto network, you’ll be part of a unique work environment where purpose meets possibility: where you’ll make an immediate, measurable impact on a global scale by enabling the world’s everyday water needs, and where you’ll have opportunities to foster your professional development and fuel your career growth.

Motivated by the highest possible stakes in climate change and global health, we’re working together within a rapidly digitizing industry to find innovative technologies that guarantee the safety of our water and our environment. More about us: https://www.hach.com/about-us

We offer:

• Professional onboarding and training options
• Powerful team looking forward to working with you
• Career coaching and development opportunities
• Health benefits
• 401(k)
  

Reporting to the Supervisor, Sales Support, the Sales Support Specialist is responsible for day-to-day sales support to the North America Sales organization by executing a range of standard and moderately varied sales support activities. The role applies to established knowledge of sales processes and systems and works within defined procedures with a moderate degree of supervision. The focus of the role is consistent execution, accuracy, and responsiveness, with the ability to handle common variations in work while escalating more complex issues. In this role, you are the primary point of contact for your assigned sales associates.

This position is part of the Hach - Sales Support & Administration - Customer Operations located in Loveland, CO and will be hybrid.

At Hach, we believe in supporting your success at work and beyond. We recognize the benefits of flexible, hybrid working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a hybrid work arrangement in which you can work part-time at the Company location identified above and part-time remotely from your home. Additional information about this hybrid work arrangement will be provided by your interview team.

In this role, a typical day will look like:

• The work environment consists of an indoor, work, or home office (reliable internet a must) environment with good ventilation,adequate lighting, and low noise levels.
• Ability to consistently follow established procedures and complete work with a moderate degree of supervision.
• Demonstrates accuracy and attention to detail across transactional and system-based work.
• Working knowledge of sales support processes and the ability to recognize and escalate exceptions appropriately
• Adhere to defined sales support processes, documentation standards, and quality requirements.

• Provide sales support to sellers and sales managers at all levels.

• Prepare and process sales quotations and support quote-to-order activities by gathering, validating required information, and pursuing necessary approvals.

• Complete accurate and timely updates within CRM systems, including opportunity and account maintenance.

• Research and process sales credit change and account ownership requests using established templates and approval paths.

• Initiate no-charge orders, returns, credits, demo orders, replacement orders, in accordance with standard procedures.

• Works with internal departments as needed (Bids, Manufacturing, Customer Service, Service, Technical Support, Credit, Analytics).

• Identify issues that fall outside standard procedures and escalate appropriately to senior team members, supervisors or managers.

The essential requirements of the job include:

• High school diploma or equivalent.

• Experience in a sales support, customer support, or administrative role.

• Working knowledge of ERP and CRM systems.

• Proficiency with Microsoft Office applications.

• Knowledge of customer support processes such as pricing, products, orders, and returns.

• Time management, multi-tasking skills, and ability to manage a busy workload with multiple competing priorities.

• Outstanding communication, de-escalation, and empathy skills with a “customer-centered” attitude.

Hach is proud to part of the Water Quality segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you’ll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we’re Safeguarding the World’s Most Vital Resources™—and building rewarding careers along the way.

We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.

US ONLY:

The below range reflects the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future. An associate’s position within the salary range will be based on several factors, including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, any collective bargaining agreements, and business or organizational needs.

We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

US residents: In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Veralto Corporation and all Veralto Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

The EEO posters are available here.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@veralto.com to request accommodation.

Unsolicited Assistance

We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.