SalesForce Admin

Cleeng unifies the entire subscriber experience across web and mobile apps from a single platform, empowering D2C companies to simplify subscription management and maximize customer lifetime value. Our award-winning Subscriber Retention Management (SRM®) suite delivers comprehensive solutions through an integrated approach - from flexible web payments and in-app subscriptions to sophisticated recurring billing and AI-powered customer support. Trusted by industry leaders, including the NHL, Big Ten Network, The Weather Channel, TOD/BeIN, and NHK, Cleeng's complete suite helps businesses reduce churn and drive sustainable revenue growth across every channel. Your mission: Your mission is to ensure our CRM platform serves as the heart of our revenue operations, perfectly aligning with our business strategies. Initially, this will involve restoring and elevating the integrity of our Salesforce platform. Working hand-in-hand with the Head of B2B Support, you will provide critical analysis and recommendations to support a strategic audit of our current CRM ecosystem. Whether we optimize Salesforce or migrate to a new platform like Zoho or HubSpot, you will be responsible for building robust, automated workflows that unite our customer acquisition and retention strategies, ensuring our CRM operates flawlessly as the central source of truth for all customer data and interactions.