Salesforce Administrator

Salesforce is iMentor's system of record for mentor recruitment and screening and for fundraising. It is a large, mature org with substantial custom configuration, fed continuously by several connected systems.

You'll be working alongside Recruitment, Screening, Program, and Development colleagues who are in direct contact with mentors and students every day — the data you steward is what makes that work possible. It's a good fit for someone who gets real satisfaction from finding the one broken field before anyone else notices, who'd rather build a system that catches problems automatically than rely on repeated manual fixes, and who likes being the first to know something's wrong, not the last to hear about it.

This role owns that data. Not just the configuration, the data itself: whether it is correct, whether it is protected, and whether the systems feeding it are working. When a record arrives incomplete, when Salesforce drifts out of step with the Platform, or when a field silently truncates and a mentor application disappears, you are the person who finds out first and traces it back to the source.

You will report to the Director of IT and work with Recruitment, Screening, Program, and Development. You will also be a first point of contact for colleagues who need help getting something out of Salesforce, and your job there is to make them more capable rather than to become their queue.

We have rolled out Claude across the organization. It is daily practice here, not an experiment, and this role is expected to use it: drafting flows, analyzing logs, writing documentation, first-pass triage. The judgment about what is right stays with you.

Maintain data integrity across a large org with extensive custom configuration

Build and maintain reconciliation checks between Salesforce and its source systems, so that drift surfaces automatically rather than being discovered by a colleague

Deduplicate contact and household records; manage imports and extracts

Recognize and prevent silent data loss, the class of failure where a source field exceeds a Salesforce limit and a record is rejected with no error reaching anyone

Own the data-quality standard for what “correct” means, and be able to evidence it

Own the integrations that feed Salesforce: FormAssembly (mentor applications), our in-house Platform, Campaign Monitor, Eventbrite, DocuSign, Calendly, DemandTools, and our donation tools

Diagnose failed and partial records end to end, using connector and integration logs alongside Salesforce, and trace root cause back to the source system rather than patching the symptom at our end

Configure and maintain field mappings, record-matching criteria, and upsert keys

Be consulted on changes to any system that writes into Salesforce, so that schema and process changes upstream do not arrive as surprises

Triage and resolve requests through our ticket queue, keeping non-technical colleagues clearly informed in writing

Train and enable staff through materials, demos, and sessions, so that routine requests become self-service over time

Document configuration, workflows, and the reasoning behind decisions, so that knowledge does not sit with one person

Administer NPSP, including households, affiliations, relationships, recurring donations, and rollup behavior, and support Development on donation data and campaign structure

Manage the three annual Salesforce releases: review release notes, test in a sandbox (scheduled outside business hours where needed), and communicate what is changing

Build a working map of every system that writes into Salesforce, what it writes, and how failures currently surface

Stand up reconciliation checks between Salesforce and at least two source systems, so divergence is detected automatically

Complete a full access review and bring permissions to least privilege

Clear the inherited backlog in the support queue and establish what routine looks like

At least 3 years of Salesforce administration experience in an organization with 100+ users

Demonstrated experience troubleshooting integrations between Salesforce and third-party systems, including reading logs to establish root cause

Experience with data import, export, and deduplication at scale

Experience administering users, profiles, permission sets, and sharing rules

Experience supporting users through a ticketing system

Able to explain a technical constraint and its trade-offs to a non-technical colleague in writing

Comfortable using AI tools in daily technical work, and disciplined about verifying their output before it reaches production. We care more about your judgment on when an answer is wrong than about which tools you have used

Bachelor's degree, or equivalent practical experience

Nonprofit Success Pack (NPSP) experience

Salesforce Administrator Certification

API integration experience and comfort with Postman, curl, and JSON

Apex, SOQL, and Flow

Experience administering FormAssembly, Campaign Monitor, Eventbrite, or DocuSign

Experience working under a compliance framework such as SOC 2, FERPA, or similar

Salary $80,000 – $90,000 commensurate with experience

Up to 100% employer funded comprehensive medical and dental coverage

18 days paid annual vacation (increasing annually to 21, 23, 25), 13 paid holidays + your birthday + one floating holiday, iMentor closed between Christmas and New Year’s Day, plus 6-7 sick days annually

401K match up to 4%

Hybrid Home/Office/School working arrangement

Pre-tax commuter benefits

Dependent care and health care flexible spending plans

Flexible personnel wellness budget for reimbursements or marketplace purchases

Every staff member is eligible for organization-sponsored professional development annually

1 hour of wellness time off per week for wellness activities of your choosing

9 weeks of paid parental leave

iMentor believes that all students deserve an equitable chance to pursue their ambitions. Our program builds authentic mentoring relationships in order to bring greater equity to our students’ educational journeys. Through these long-term relationships, first-generation, students of color from underserved communities increase their access to the knowledge, experiences, and resources required to succeed in college or their post-secondary pathway of choice, and to pursue their career ambitions.

By partnering with public schools serving primarily first-generation college students and providing every student in the school with a mentor, iMentor supports students’ post-secondary journeys with a level of depth and personalization that cannot be matched by traditional advising models. iMentor’s students are 37% more likely to enroll in college and are graduating college at double the rates of their peers.

We believe that people of all backgrounds deserve equal access to educational opportunities. Recognizing that our country’s history of racism and systemic oppression continues to drive educational disparities for students of color, we give special focus to addressing the economic and racial divides that impact the communities we serve. We are committed to the collective work and intentional investment necessary to consistently move in the direction of educational equity and inclusion. Learn more at www.iMentor.org.

Visit www.imentor.org/jobs to submit a resume describing your interest in and qualifications for this position, as well as a sample of something you’ve built (please submit a public Github URI or portfolio link with snippets on your contribution to the project). Applications will be considered on a rolling basis, so we encourage you to apply as soon as possible.