Salesforce Administrator

About The Opportunity

Homeward is looking for a Salesforce Administrator to join the team responsible for the design, implementation, and success of our Salesforce ecosphere. This individual will be responsible for owning support issues on a day-to-day basis, developing runbooks, and contributing to new strategic initiatives. The ideal candidate is a self-starter who takes pride in ownership of their projects, is able to effectively diagnose issues, develop solutions quickly, and communicate clearly with multiple stakeholders.

Responsibilities Will Include:

• Join our Salesforce Systems Team and have an immediate impact on the company and the implementation of our Salesforce instance
• Work directly with our Product and Engineering Team, members of our Sales & Operations teams, as well as the organization as whole, to improve the process of buying and selling homes
• Prioritize and manage incoming development requests from stakeholders, and effectively oversee the ticket queue to ensure timely resolution of Salesforce issues and enhancements.
• Collaborate on projects ranging from 3rd party integrations to development of new business processes that promote efficiency, scalability, and risk mitigation
• Focus on bridging the gap between development and end users
• Contribute to documentation, product scoping, and training
• Collaborate on strategies to manage Salesforce metadata & tabular data
• Work side-by-side with our existing Salesforce experts to own Salesforce implementation and architecture planning
• Work closely with our engineering team to build integrations & develop processes that scale our operations & sales efforts
• Wear both light development and administration hats - as a growing organization, we’ll need an administrator who can fill both roles to ensure we plan data structures and configurations for scaling

About You:

• Incredibly strong ownership of delivering the right solutions at high quality
• Strong written and verbal communication skills in English
• Demonstrated ability to effectively manage an inbound stream of requests
• Proven track record of working cross-functionally with stakeholders to communicate and deliver outcomes
• Experience developing within a highly customized Salesforce environment
• Ability to be flexible, wear many hats, pivot, and enjoy a dynamic environment
• Self-starter mentality with experience devising and testing hypotheses and implementing research plans; someone who can help the business identify the right questions to ask
• 3+ years Salesforce administration experience, ideally in a growth business
• Credentials
• Required: Salesforce Certified Administrator
• Preferred/Nice to Have: Salesforce Advanced Administrator or other certifications
• Experience with business operations tools such as:
• Github
• Gearset
• Dialpad
• Zapier
• LeanData
• And other Salesforce adjacent/integrated tools
• An open and collaborative mentality, Homeward is rapidly scaling biz and working with Salesforce will require analytical rigor, well-designed solutions, & strong collaboration

Compensation:

• Competitive hourly rate
• Computer reimbursement