Salesforce Administrator / Sales Operations Support Analyst - Belgrade, Serbia

About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. NCR Atleos was ranked #12 in Newsweek’s prestigious 2025 Top 100 Global Most Loved Workplaces® list. Salesforce Business Analyst & Administrator Location: Serbia Role Overview We are seeking a Salesforce Business Analyst & Administrator based in Serbia to support the optimization, configuration, and ongoing management of our Salesforce environment. This hybrid role combines business process analysis with hands-on Salesforce administration, helping translate business needs into scalable solutions, maintain data quality, and empower end users across Sales, Marketing, Customer Success, and Operations. This is an ideal position for someone who enjoys both process design and technical configuration —and can serve as the connective tissue between business teams and the Salesforce platform. Key Responsibilities Business Analysis & Process Improvement Conduct requirements gathering with stakeholders to understand business challenges and opportunities. Translate needs into user stories, acceptance criteria , workflows, and future‑state process maps. Analyze current vs. desired processes in Lead Management, Opportunity Management, Account Management, Renewals , and supporting areas. Recommend scalable, declarative-first Salesforce solutions aligned with best practices. Salesforce Administration Manage configuration including flows, validation rules, assignment rules, duplicate rules, page layouts, record types, permission sets , and metadata updates. Build and maintain reports and dashboards , ensuring accuracy and usability for Sales and leadership. Maintain effective governance of fields, objects, automation, and security model. Oversee UAT cycles, create test scripts, and coordinate release deployment with admins/developers. Data Quality & Stewardship Monitor and improve data hygiene for cleanup and standardization. Manage duplicate detection and resolution, data completeness checks, and enrichment workflows. Support territory alignment, account hierarchies, and data governance documentation. User Enablement & Support Serve as a primary point of contact for Salesforce questions, troubleshooting, and system guidance. Deliver training sessions, produce enablement materials (guides, videos, FAQs), and drive adoption. Monitor usage metrics and identify opportunities to streamline processes or improve user experience. Project & Stakeholder Management Partner closely with Sales Ops, Marketing Ops, CS Ops, IT, and leadership. Maintain project documentation including process flows, BRDs, user stories, UAT plans, and release notes. Manage backlog prioritization, sprint coordination, and ongoing delivery cadence. Required Qualifications 3–5+ years working in a hybrid Salesforce Business Analyst or Administrator role. Strong proficiency in Salesforce Sales Cloud , including declarative configuration. Experience writing user stories, process documentation , and acceptance criteria. Hands-on experience building flows (record-triggered, screen flows, subflows). Strong analytical skills; capable of interpreting data and translating insights into recommendations. Experience supporting Sales, Revenue Operations, or similar go‑to‑market teams. Solid English communication skills; Serbian fluency required for local coordination. Preferred Qualifications Salesforce Administrator , Business Analyst , or App Builder certification(s). Experience supporting reporting , forecasting , and pipeline KPIs. Familiarity with CPQ , Marketing Automation platforms, or Service Cloud . Experience with data quality tools (e.g., DemandTools , Cloudingo). Understanding of Agile/Scrum methodologies (Jira, Azure DevOps). Experience working with globally distributed teams. Tools You’ll Use Salesforce Sales Cloud Jira or Azure DevOps Lucidchart / Miro Power BI / Tableau (nice-to-have) Excel / Google Sheets DemandTools or similar tools Confluence / SharePoint Offers of employment are conditional upon passage of screening criteria applicable to the job. Company Benefits : Private Health Insurance Employee Referral Bonus Program Wellbeing Resources Baby Bonus Life, Accident & Disability Insurance Numerous opportunities for internal career pathing and advancement Discounts for employees at NCR Atleos partners EEO Statement NCR Atleos is an equal-opportunity employer. It is NCR Atleos policy to hire, train, promote, and pay associates based on their job-related qualifications, ability, and performance, without regard to race, color, creed, religion, national origin, citizenship status, sex, sexual orientation, gender identity/expression, pregnancy, marital status, age, mental or physical disability, genetic information, medical condition, military or veteran status, or any other factor protected by law. By applying to NCR Atleos jobs, you acknowledge that the terms of the NCR Atleos Applicant Privacy Notice ( Applicant Privacy Policy | NCR Atleos ) will govern the collection and use of your Personal Data. This notice supplements NCR Atleos Privacy Policy, which is available at www.ncratleos.com/privacy Statement to Third Party Agencies To ALL recruitment agencies: NCR Atleos only accepts resumes from agencies on the NCR Atleos preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Atleos employees, or any NCR Atleos facility. NCR Atleos is not responsible for any fees or charges associated with unsolicited resumes.