Salesforce Administrator Senior

Job Profile:

Applications Developer 3

Job Family:

IT Applications

Time Type:

Full time

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Profile Summary:
Designs, develops, and troubleshoots moderately complex software and applications in support of establishing a sustainable institutional technological infrastructure.

Job Description:

Are you an experienced Salesforce administrator who thrives in a high-demand environment and takes pride in delivering reliable, well-designed solutions? Do you enjoy partnering with stakeholders to translate real operational needs into scalable Salesforce functionality? If so, keep reading below for this Salesforce Administrator Senior opportunity!

ASU EdPlus is a dynamic unit of Arizona State University focused on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education. We advance the economic, social, cultural, and overall health of the local, national, and international communities served by ASU.

Want to know more about working at EdPlus? Watch this short video!

We are seeking a highly capable Salesforce Administrator Senior to join our Product and UX Technology team to support and advance a large, complex Salesforce ecosystem serving recruitment and enrollment stakeholders across the University. You will be a senior individual contributor reporting directly to Salesforce leadership.

Every day you will make a difference in the lives of others by being hands-on and execution-focused, with primary responsibility for declarative configuration, backlog and ticket execution, and day-to-day system enhancement. You will partner closely with stakeholders, provide informed advisory guidance, and independently drive assigned work forward by setting a strong standard for quality, reliability, and follow-through.

Why EdPlus?

• Mission-Driven Work: Support recruitment and enrollment efforts that expand access to higher education.
• Stable Environment: A mature Salesforce organization with sustained institutional investment.
• Meaningful Impact: Your work directly supports front-line teams and leadership decision-making.
• Collaboration: Partner with stakeholders across enrollment, data, marketing, and the broader University.

Essential Duties:

Salesforce System Administration and Configuration

• Serve as senior administrator responsible for configuring, maintaining, and enhancing Salesforce functionality in support of recruitment and enrollment operations.
• Maintain and improve automation, data stewardship processes, and overall system reliability in an environment with ongoing demand and a sizable backlog.

Solution Design and Delivery

• Design and implement scalable, maintainable declarative solutions aligned with business needs and platform best practices, and long-term sustainability.

• Translate complex business requirements into practical Salesforce solutions, asking thoughtful questions and providing clear recommendations on feasibility, tradeoffs, and approach.
• Own assigned projects and enhancements from intake through delivery, exercising sound judgment and coordinating with other Salesforce team members and stakeholders as appropriate.

Stakeholder Engagement & Cross-functional Collaboration

• Partner with front-line recruitment teams and enrollment leadership, along with data and marketing stakeholders.
• Contribute to the ongoing expansion of recruitment use cases into an established Salesforce environment.

Data Management & Quality

• Support data quality efforts including deduplication, data hygiene, and selective use of ETL tools such as Data Loader, Workbench, and DemandTools.

Documentation & Release Management

• Maintain system and process documentation in alignment with University standards and team practices.
• Participate in release activities and deployments, including occasional after-hours work as required.

General Responsibilities

• Assume or coordinate other duties or projects as assigned or directed.

NOTE: This is an in-person, hybrid position. You must be able to reliably commute to Scottsdale, AZ.

Desired Qualifications:

• Bachelor's degree in a related field.

• Experience administering Salesforce in a production environment.
• Experience supporting Salesforce Sales and Service Clouds.
• Demonstrated working knowledge of declarative Salesforce development, including configuration, automation, reporting, dashboards, and user management.

• Experience designing and maintaining data models with attention to relationships, reporting needs, data storage, and data integrity.

• Experience creating and maintaining clear, high-quality documentation.
• Demonstrated ability to elicit requirements, analyze business processes, and deliver effective Salesforce solutions.
• Demonstrated ability to manage multiple priorities in a high-demand environment while maintaining attention to detail and quality.
• Evidence of strong communication skills, with the ability to explain technical concepts to non-technical stakeholders and provide informed guidance.
• Evidence of Salesforce Certified Platform Administrator I certification.
• Evidence of Salesforce Platform Administrator II and/or Salesforce Platform App Builder certification.

• Experience contributing to large-scale Salesforce initiatives or phased system expansions.
• Experience in performing large data migrations/updates using enterprise ETL tools.
• Experience working with DevOps and CI/CD tools such as Gearset and basic knowledge of SOQL.

NOTE: Please answer the following questions in your cover letter:

• Briefly describe a Salesforce enhancement or project you delivered within a complex organization where requirements or documentation were incomplete. How did you assess the current state and decide what actions to take? Be as detailed as possible.
• In a mature Salesforce environment, what factors guide your decision to build on existing architecture versus refactoring or redesigning it?

Salary & Benefits:

$90,000 - $110,000 per year: DOE

ASU offers a total compensation package that includes valuable employee benefits. See the ASU Benefits website to explore options.

• Healthcare
• Financial Security
• Retirement
• Family Resources
• Tuition Reduction (Eligible ASU Employee, their dependents and spouse.)
• Discounts

Working Environment:

Your desk will be in the beautiful, cutting-edge, and collaborative workspace at SkySong, the ASU Scottsdale Innovation Center. The Center houses a diverse business community that links technology, research, education, and entrepreneurship to position ASU and Greater Phoenix as global leaders in the knowledge economy.

ASU EdPlus supports flexible work options, ranging from alternate work schedules to hybrid work schedules, subject to approvals per ASU policy.

Applicant must be eligible to work in the United States. ASU EdPlus will not be a sponsor for this position.

Department Statement:

As a central enterprise unit for ASU, ASU EdPlus supports the university charter by focusing on the design and scalable delivery of digital teaching and learning models to increase student success and reduce barriers to achievement in higher education.

ASU EdPlus defines itself through a culture of curiosity, risk-taking, and refusing to accept the status quo. Our employees are valued, respected, and encouraged to be their unique selves. We know that our ability to deliver high-quality services and educational experiences is strengthened by our culture of innovation, driving outcomes through serving learners, achieving milestones, striving for excellence, solving problems, embracing urgency, and being bold.

ASU EdPlus

Driving Requirement:

Driving is not required for this position.

Location:

Off-Campus: Scottsdale

Funding:

No Federal Funding

Instructions to Apply:

Current employees, student workers seeking staff opportunities, and students applying for student worker positions must apply directly through the Workday Jobs Hub.

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume or CV

Multiple documents may be uploaded in the attachments section. Alternatively, applicants may combine all required materials into a single PDF for submission. Please ensure uploaded documents are clearly labeled and include your name.

Please ensure your resume includes all employment information in month and year format, for example 6/04 to 8/14, along with job title, job duties, and employer name for each position. Your resume should clearly demonstrate how your experience and background meet the minimum and desired qualifications for this position. Incomplete applications or missing required materials may not be considered.

Important: Do not withdraw your application to make edits. Once an application is withdrawn, it cannot be edited, reactivated, or replaced with a new submission. If you have questions or need assistance, please contact The Office of Human Resources Talent Acquisition before the posting close date.

Graduate Assistant, Intern and part-time positions are counted as half time for experience equivalency, meaning one year equals six months of experience.

Only electronic applications will be accepted for this position. By submitting an application, you confirm that the information provided is accurate and complete.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

Notice of Availability of the ASU Annual Security and Fire Safety Report:

In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

Relocation Assistance – For information about schools, housing child resources, neighborhoods, hospitals, community events, and taxes, visit https://cfo.asu.edu/az-resources.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

Notice: This site is for staff recruitment.

ASU’s comprehensive benefits package is a key part of your total compensation. Visit the ASU Compensation Estimator

Need help applying?

For step-by-step application instructions, refer to the ASU Application Guide for External Candidates

Current ASU employees:

Log in to Workday, navigate to the Jobs Hub, and search and apply for staff positions. Applying through this external site may result in longer recruitment processing times.

External candidates and students:

Apply for staff positions through this site using an external candidate account registered with a personal (non-ASU) email address.