Salesforce Administrator (Vertical AI B2B - Hybrid)

About Momos Momos is the leading Guest AI Platform built for multi-location restaurant brands across the globe. We help Customer Service, Operations, and Marketing teams streamline guest feedback, automate issue resolution, and drive repeat revenue — all powered by AI. Our customers include some of the most iconic QSR and fast-casual brands across 23,000+ locations worldwide. About the role We're looking for a Salesforce Administrator to manage, configure, and support our Salesforce platform — keeping our data clean, our workflows reliable, and our teams able to actually use the system day to day. Responsibilities Administer and maintain the Salesforce platform: user management, roles, profiles, permission sets, and security settings Create and maintain custom objects, fields, page layouts, validation rules, and flows Build and maintain reports and dashboards for stakeholders across the business Monitor data integrity — deduplication, data cleansing, and routine audits Provide first-line troubleshooting and technical support to end users Manage system upgrades and test new Salesforce releases before rollout Document processes, configuration changes, and internal training materials Deliver onboarding and training sessions for new users Gather requirements from stakeholders and translate them into workable Salesforce solutions Collaborate with cross-functional teams (Sales, Operations, Customer Success) on their Salesforce needs Bachelor's degree in Business or a related field 1–2 years of experience administering or supporting a CRM system — Salesforce experience is a plus, not required; full training is provided Strong problem-solving and troubleshooting skills Fluent, professional English communication skills — written and verbal Comfortable managing multiple requests and priorities at once Detail-oriented, with strong data accuracy and organizational habits Able to learn new systems quickly and take ownership without close supervision Nice to have Salesforce Administrator Certification (ADM 201) Experience with Salesforce Lightning, Flow Builder, Sales Cloud, or Service Cloud Familiarity with data management tools (Data Loader, Excel/Google Sheets) Why Join Momos? Mission-driven, fast-paced, entrepreneurial environment Collaborative, flat company culture Comprehensive private health insurance Discretionary trips to our offices worldwide, with global travel medical coverage Cross-cultural team bonding and networking Equal Opportunity Momos is an equal-opportunity workplace that embraces diversity and different cultures. We started as an international company and know that building an organization with diverse experiences, perspectives, and opinions allows our team to grow and excel. Love Food? Join our Team!