Salesforce BA

Salesforce Business Analyst

Remote, IRE

Contract (12 Months) B2B

Position Overview

The Salesforce Business Analyst/System Admin will be responsible for day-to-day activities related to effectively creating, maintaining and supporting CRM related business processes, systems and documenting business requirements for the given service area. The Salesforce Business Analyst/System Admin must be able to communicate equally with business owners, users, and IT professionals. Candidates must have a solid understanding of Salesforce CPQ Revenue Cloud/Billing package administration and customer service-oriented business process concepts and techniques, as well as the ability to document business needs through business requirements that will ultimately drive technical solutions. This role will serve as facilitator, analyst, problem solver and Salesforce administrator. Excellent analytical skills and the ability to work collaboratively in a team environment are essential, as are outstanding communication and interpersonal skills. He/she will align with global, division and business unit strategies and business requirements.

This position reports to the Sr. Manager, Salesforce Administration & Business Analysis. Primary business interactions include:

1. SFDC CRM team members
2. Key business stakeholders
3. DI SW infrastructure teams (as needed)
4. Other CRM vendors and service/solution providers

Responsibilities

• Coordinate and interface with the CRM Team and Product Owners to understand, refine and help document solutions for business requirements in the form of User Stories
• Participate in solutioning and implementing business requirements with particular emphasis on the billing components of the Salesforce Billing managed package
• Analyze business requests, asking important and relevant questions to ensure solutions meet the requirements and do not cause other impacts
• Participate in scoping, planning, prioritization, and requirements activities in coordination with Product Owners, Architects, Developers, and Business Owners on Enhancement/Change Requests
• Drive continuous improvement within existing sales applications and processes and formulate solutions to support new business initiatives
• Implement business/technical solutions in Salesforce within given timeframes
• Work closely with Developers, Infrastructure groups and other Support teams on day-to-day application related issues following SLA standards
• Support testing of enhancements, new SFDC releases, and interfaces as needed

Required Knowledge/Skills, Education, and Experience

• Undergraduate degree in IT, computer science, or related field
• 5+ years of experience with Salesforce.com System Administration
• Possess a solid understanding and experience administering Salesforce CPQ Revenue Cloud and/or the Salesforce Billing managed package
• 2+ years of experience working in Agile/Scrum development environment using Sprints to deliver minimum viable products (MVP)
• Must be a flexible and creative individual capable of supporting multiple priorities in a fast paced, often ambiguous, and diverse environment
• Strong business process improvement skills; process mapping, problem identification, application of best practices and standards
• Good verbal and written communication skills; ability to deliver complex concepts through abstract models and presentations

Preferred Knowledge/Skills, Education, and Experience

• Salesforce.com System Administrator Certification
• Salesforce CPQ Revenue Cloud experience and/or certification
• Familiarity with Revenue Cloud Advanced (RCA) is a plus
• Copado or similar deployment tool expertise
• Experience with Agile tools (Jira, Polarion, etc.)
• Understanding of business data management and modelling
• Leadership, planning, and execution skills