Salesforce Business Analyst / Business Solution Architect

We are seeking a Salesforce Business Analyst / Business Solution Architect to support Salesforce-based transformation initiatives in regulated industries. The role requires client partnership, consulting, stakeholder management, and solution-shaping skills.

The position has two variants: a Salesforce Business Analyst focused on requirements discovery, process analysis, documentation, user stories, and delivery support; and a Salesforce Business Solution Architect focused on solution framing, business process design, functional architecture, and consultative guidance.

The ideal candidate is a client-facing Salesforce BA or BSA with strong analysis, consulting, stakeholder engagement, and solution-thinking capabilities.

Responsibilities

• Partner with stakeholders to understand business goals and regulatory constraints
• Gather, analyze, document, and validate requirements
• Facilitate workshops and process mapping sessions
• Translate needs into user stories, specifications, process flows, and documentation
• Analyze processes and Salesforce capabilities to identify gaps and improvements
• Support solution design and functional architecture across Salesforce and COTS platforms
• Support UAT, validation, training, and change enablement
• Build strong client relationships
• Connect business processes with Salesforce capabilities (BSA-level)
• Shape functional solutions across Salesforce and enterprise platforms, defining solution options and trade-offs (BSA-level)
• Identify dependencies, integrations, and operational impacts (BSA-level)

Requirements

• 5+ years of experience as a Business Analyst, Salesforce BA, Business Solution Architect, Functional Consultant, or CRM Consultant
• Background in Salesforce/CRM transformation initiatives
• Understanding of Salesforce capabilities and configuration concepts
• Expertise in working within regulated industries
• Proficiency in requirements elicitation, process analysis, and documentation
• Skills in consulting and stakeholder management
• Proficiency in English at an Upper-Intermediate level (B2) or higher

Nice to have

• Experience in Life Sciences GTM
• Familiarity with Veeva, Trueblue, and IQVIA
• Salesforce certifications
• Knowledge of compliance, audit readiness, privacy, and integration practices

We offer

• We connect like-minded people
  • Experience exchange with colleagues from 55+ locations
  • Corporate and social events
  • Enjoyable working environment
• We invest in your growth
  • Personal career development, soft skills and well-being programs
  • Unlimited access to Internal Learning Platform
  • Free English classes with certified teachers
• We cover it all
  • Participation in the Employee Stock Purchase Plan
  • Comprehensive medical package (can be extended to family members)
  • Four trust days per year for personal needs
  • Benefits package (hotels, restaurants, stores and services)

Feel free to work remotely from anywhere across Montenegro or connect with colleagues at our Herceg-Novi and Podgorica offices.

EPAM is a leading global provider of digital platform engineering and development services. For over 30 years, our team has helped leading brands navigate the waves of digital transformation, building solutions that help them stay competitive through constant market disruption.

Thank you for your interest in this position. Please note that only candidates whose experience closely matches the job requirements will be contacted. If you do not receive an email from us, please do not be discouraged - feel free to apply for other positions that better align with your experience. If you have any questions, you can reach us at jobsmontenegro@epam.com.

Hybrid in Montenegro