Salesforce DevOps Senior Supervisor - Cigna Healthcare

Job Description Summary

The Salesforce DevOps Senior Supervisor is a people leader and technical authority responsible for leading the Salesforce Platform and DevOps capability that enables secure, reliable and efficient delivery across Cigna International Markets’ Salesforce organisations. The role combines direct people leadership with accountability for the Salesforce Copado CI/CD pipeline, release and environment governance, platform health, operational resilience and continuous improvement. Working across scrum teams, the Salesforce Centre of Excellence, architecture, security, quality engineering and business stakeholders, the Senior Supervisor sets clear standards, manages risk, resolves complex escalations and develops the capability of the team.

Role Overview

We are looking for an experienced and inclusive technology leader to join our team supporting Cigna International Markets’ Salesforce organisations. You will lead a specialist team, shape how Salesforce changes move safely from development to production, and ensure the platform remains healthy, secure, supportable and ready for future business needs.

This is a hands-on leadership role with broad influence across multiple scrum teams and shared environments. You will own outcomes rather than individual tasks: establishing priorities and controls, coaching team members, making risk-based decisions, communicating with senior stakeholders and ensuring the Salesforce DevOps service delivers measurable improvements in quality, speed, resilience and developer experience.

About You

You are a credible people leader and Salesforce DevOps practitioner who:

• Builds trust, sets clear expectations and creates an inclusive, accountable and high-performing team culture.

• Coaches and develops colleagues through regular feedback, meaningful objectives, delegation and career development.

• Combines strategic thinking with sufficient technical depth to challenge decisions and guide complex problem-solving.

• Communicates risks, trade-offs and recommendations clearly to technical and non-technical stakeholders.

• Works effectively through ambiguity, competing priorities and change while maintaining focus on enterprise outcomes.

• Uses data, service measures and stakeholder feedback to drive continuous improvement.

Primary Responsibilities

• People leadership: Lead, coach and develop the Salesforce Platform and DevOps team; set objectives and priorities, manage performance, support recruitment and onboarding, plan capability and succession, and create an environment of accountability, learning and collaboration.

• Copado CI/CD ownership: Be accountable for the design, operation, security, resilience and roadmap of the Salesforce Copado CI/CD DevOps pipeline, including promotion paths, Git branching and merge practices, quality gates, automated testing, deployment controls, auditability, service credentials, integrations and pipeline upgrades.

• Delivery enablement: Establish and enforce DevSecOps standards across scrum teams; remove systemic delivery friction; provide coaching and escalation support; and use automation to improve deployment frequency, reliability, recovery and developer experience.

• Salesforce org health: Maintain a holistic view of the health of Salesforce organisations through monitoring of platform limits, performance, security posture, technical debt, metadata quality, integration health, package and certificate lifecycles, storage, licensing, unauthorised changes and operational trends.

• Upgrade and change impact: Own the Salesforce and OmniStudio seasonal release and managed-package upgrade process. Coordinate scrum teams to assess impacts, identify deprecated or changed features, plan regression testing and remediation, track readiness and ensure risks are understood before activation.

• Environment strategy: Own environment governance, sandbox allocation and refresh processes, environment synchronisation and configuration consistency across development, test, UAT and production, balancing team isolation with frequent controlled integration.

• Risk and compliance: Maintain proportionate controls for access, segregation of duties, least privilege, vulnerability remediation, static code analysis and audit evidence, escalating material risks with clear options and recommendations.

• Stakeholder leadership: Partner with scrum leadership, architecture, the Salesforce Centre of Excellence, security, quality engineering, product and business teams to align priorities, communicate service performance and influence platform and delivery roadmaps.

• Continuous improvement: Define service measures and use data to identify trends, prioritise improvement work and demonstrate business value, including reduced deployment failures, lead time, rework, operational risk and avoidable cost.

Required Experience and Capabilities

• Demonstrable experience leading, coaching or supervising technical colleagues.

• Strong hands-on experience with Salesforce administration, platform operations, release management or application development in a complex enterprise environment.

• Practical experience operating Salesforce CI/CD pipelines using Copado or an equivalent DevOps platform, including Git-based source control and multi-environment promotion.

• Good understanding of Salesforce development lifecycle, metadata dependencies, automated testing, quality gates, deployment validation and recovery or backout approaches.

• Experience coordinating work and influencing decisions across multiple agile scrum teams and matrix stakeholders.

• Proven ability to assess complex risks, prioritise competing demands, resolve escalations and make evidence-based recommendations.

• Strong written, verbal and interpersonal communication skills, including the ability to translate technical issues into clear business impacts and decisions.

• Bachelor’s degree in Computer Science or a related discipline, or equivalent relevant professional experience.

Desirable Experience

• Salesforce Administrator, Platform App Builder or relevant Salesforce certification.

• Copado Fundamentals I, Fundamentals II or equivalent Copado certification.

• Experience with Salesforce Service Cloud, Experience Cloud, Health Cloud or OmniStudio.

• Experience with Azure DevOps, including Repos and Pipelines, and integration of automated test tooling into CI/CD workflows.

• Experience with static code analysis and security scanning tools such as SonarQube or Checkmarx.

• Exposure to AI-assisted software development tools for activities such as coding, code review, documentation, testing or analysis, with an understanding of responsible use, security and human validation.

• Working familiarity with general workplace AI tools, including Microsoft Copilot, and the ability to use them responsibly to improve productivity, communication and decision support.

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About The Cigna Group

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives.

At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients.

Join us in driving growth and improving lives.