Salesforce Functional Consultant

Great things start here

Join our team of business professionals doing meaningful work in an organisation that’s ever evolving. Work with people who care and expand your career with opportunities only a diverse business can provide. With license to see things through your way, and the option to split your time between office and home, RACV is where you’ll make a difference.

About the opportunity

At RACV, we're delivering exciting transformation initiatives that enhance how we connect with and support our members. We're looking for an experienced Salesforce Functional Consultant to join a cross-functional project squad and play a critical role in the delivery of a high-profile initiative.

Working closely with the Project Team, you'll be the sole functional consultant on the project, translating business requirements into scalable Salesforce solutions and configurations. You'll bridge the gap between business and technology teams, ensuring solutions deliver meaningful value for our members while leveraging the capabilities of the Salesforce platform.

This is a fantastic opportunity to join RACV's Salesforce & Integration Practice, working in an agile environment alongside passionate professionals who are committed to innovation, collaboration and continuous improvement.

Key responsibilities include

• Act as the primary Salesforce Functional Consultant supporting the Membership Tier project.

• Collaborate with business stakeholders, Business Analysts, Developers and the Salesforce Tech Lead to translate business requirements into functional Salesforce solutions.

• Analyse business processes and provide functional analysis to support solution design and configuration activities.

• Configure Salesforce to deliver business outcomes while maximising platform capabilities and minimising unnecessary customisation.

• Support workshops, requirements gathering sessions and solution demonstrations with key stakeholders.

• Contribute to data analysis, data mapping and migration activities where required.

• Partner with project teams to deliver features and enhancements in an agile environment.

• Build strong stakeholder relationships and drive adoption of Salesforce solutions across the business.

What you’ll need to be successful

• 5+ years’ experience working as a Salesforce Functional Consultant within complex enterprise environments

• Strong Salesforce Sales Cloud and core Salesforce platform experience

• Demonstrated ability to translate business requirements into functional designs and Salesforce configurations

• Experience bridging the gap between business stakeholders and technical delivery teams

• Strong functional analysis, process mapping and business process improvement skills

• Good understanding of Salesforce capabilities, data modelling and solution design principles

• Excellent stakeholder engagement, communication and collaboration skills

• Salesforce certifications such as Platform App Builder, Sales Cloud Consultant or Service Cloud Consultant will be highly regarded

There’s so much on offer when you join RACV

• A flexible, informal work environment that supports balance between work and home

• Generous discounts on home and car insurance policies and RACV roadside care

• RACV Club membership and great discounts across RACV resorts

• Monthly-updated discounts from a wide range of corporate partners

Our difference

At RACV, we believe diversity and inclusion are essential to our continued success. We want our people to feel welcomed, supported and valued for who they are and what they bring. If you require any reasonable adjustments during the recruitment process or in the role, please let our Talent Acquisition team know.