About Us
Infrabyte Technology Solution combines expertise and experience as a Salesforce Partner. The company’s speciality guides its customers through the transformation process by advising them on the best strategies for the implementation of Salesforce solutions. Customers’ needs can be met ad-hoc through customer configuration or customisation. The consultants, business analysts and developers have a large number of certifications and are therefore ready to design and implement the most innovative and complex projects in the field of salesforce technology.
Job Description
This is a remote position.
Experience: 7yrs
Contract role (Remote)
Must Have : Salesforce Health cloud, Lifescience/Pharma Hands on
Salesforce BA Job Description
Immediate Joiners
Experience Above 6 years
Domain: HLS/Pharma
Skills: Salesforce CRM, experience in Salesforce health cloud/life sciences cloud/Experience Cloud, knowledge of compliances
Skills & Qualifications
8+ years of experience as a Business Analyst in CRM or Life Sciences domain.
Hands-on experience with Salesforce Health Cloud; familiarity with Pharma CRM processes preferred.
Strong understanding of patient onboarding, case management, benefit verification, and financial assistance workflows.
Experience with data migration and integration projects in regulated environments.
Excellent documentation skills (BRD, FSD, process flows, user stories).
Proficiency in Azure DevOps
Strong communication and stakeholder management skills.
Key Responsibilities
Requirement Gathering & Analysis
Conduct workshops, interviews, and process mapping sessions with Valeris business teams, patient support services, and field operations.
Translate high-level business needs into detailed functional requirements and user stories in Jira/Azure DevOps.
Capture regulatory, compliance, and security requirements (HIPAA, GDPR, life sciences validation).
Solution Design Support
Collaborate with Salesforce Solution Architects to ensure alignment of requirements with Salesforce Health Cloud capabilities.
Participate in creation of wireframes, UI/UX mockups, and process flow diagrams.
Review solution designs and provide feedback to ensure traceability to requirements.
Data & Integration Readiness
Support data mapping, migration planning, and validation activities in collaboration with data migration specialists.
Assist in defining integration requirements for benefit verification, prior authorization, document management, and financial assistance systems.
Testing & Validation
Coordinate with QA teams to ensure requirements coverage and traceability.
Participate in defect triage and resolution.
Change Management & Training
Support creation of user guides, training material, and adoption plans for case managers, field reps, and contact center agents.
Facilitate stakeholder sign-offs and approvals for each release/migration wave.
Governance & Reporting
Provide weekly updates to project governance boards on requirements progress, risks, and dependencies.
Maintain a central repository of requirements, decisions, and change requests.
Preferred Certifications
Salesforce Certified Administrator or Business Analyst Certification.
Certification in Salesforce Health Cloud (preferred).