Salesforce Marketing Cloud Specialist

Working in tech at Australia Post is where innovation and problem solving meets great people and agile working. You’ll work with bright people on building and maintaining products and services that you and every other Australian get to benefit from every day. Whether you’re working from our modern office or your one at home, you’ll be part of a culture of collaboration and connection, making long-lasting impact right across Australia.

THIS IS A 12-MONTH FIXED-TERM CONTRACT,

About the opportunity
The Salesforce Marketing Cloud Specialist sits within the Digital Engagement Platforms team, helping to create and send all enterprise communications. As a Salesforce Marketing Cloud Specialist, you will be responsible for supporting the Digital Engagement Platform team in all aspects of building and sending a campaign. You will be utilising your HTML, AMPScript and SQL skills where required to execute campaigns which may involve building an email campaign using Content Blocks or HTML, conducting Quality Assurance and compliance processes for your peers, building audiences in SFMC or scheduling campaigns. This role is part of a high performing team that delivers market leading customer engagement experiences across email & SMS communications.

You’ll also 

• Support email campaign build for enterprise communications, using HTML, AMPScript, & SQL in Salesforce Marketing Cloud.
• Respond to incoming email campaign requests in Jira ticketing process, interpret Jira email brief and work closely with internal stakeholders via Jira, to check their requirements align with industry best practices and AP guidelines.
• Leverage the capability and technology of Salesforce Marketing Cloud to deliver best in market and customer centric campaigns with outstanding user experience.
• Support the team to troubleshoot technical issues related to HTML templates, as required.
• Contribute to enhancing organisational maturity around platform accessibility, ensuring strong compliance to WCAG 2.0 AA standards.

About you 
You’re a strong communicator who can manage competing priorities and deadlines in a fast-paced environment. You’ll bring a solid understanding of the SPAM Act, Privacy Act and ACCC requirements relating to marketing communications, along with the ability to quickly respond to campaign requests and review briefs submitted through Jira. Strong HTML skills and experience building email marketing campaigns are essential.

You’ll also need 

• Background working within a Digital Engagement Platforms function responsible for building HTML email campaigns such as SFMC, Adobe or Responsys.
• Strong stakeholder relationship management and problem-solving skills
• Proven HTML skills and scripting experience in AMPScript and SQL to build/support email marketing campaigns.
• Knowledge of current email campaign market trends and industry best practices for email marketing, including awareness of legal & regulatory – SPAM Act, Privacy Act.

What else is in it for you?
• Exclusive team member discounts and offers for more cash in your pocket, evolving policies for flexible working, leave types and access to health and wellbeing resources
• Flexible and hybrid working arrangements, like the opportunity to work from home two days per week
• Opportunities for growth and development through formal programs or mentorship

All walks, one route

It takes a lot of us to deliver for every Australian – and it’s important to us that our people behind the parcels reflect the people receiving them. We come from all walks. Different backgrounds, different ages, different genders, different sexualities and different abilities, but we all believe in the same purpose.

We welcome people all ages, genders and backgrounds – including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+ communities, and refugees. We’re a Disability Confident Recruiter, committed to making our hiring process and workplace inclusive and barrier-free. We’re also working hard to remove bias and build a gender-equitable experience for everyone who joins us. If you’ve got questions about accessibility, reach out to our Diversity & Inclusion team at inclusivecareers@auspost.com.au or on 03 8737 9415.