Role: Salesforce Service Cloud BA
Experience: 6+ years
Shift timings: 6-00 PM to 3-00 AM
Locations: Remote
Number of Positions: 01
Roles and Responsibilities:
Salesforce Service Cloud hands on and Amazon Connect good to have
BA Skills (User Stories, JIRA, Agile Methodology)
Experience using Salesforce or similar CRM Products to develop client or business solutions
Hands on experience configuring Salesforce or similar CRM Product, including workflows,
Work with clients and end-users to gather, understand, and define business requirements.
Good to have any Salesforce certification.
Hands-on Experience in automation such as Workflow, Process builder, and Flows (In- depth knowledge is Mandatory)
Evaluate and incorporate new technologies into new and existing frameworks and solutions
as applicable Collaborate with and mentor members of the team and other co-workers
Participate in key meetings with clients including requirement sessions, system demos user
acceptance testing, and end-user training.
Good to have coding skills but not mandatory
Must have experience in handling multiple projects and deliver them on time.
Excellent communication skills and ability to communicate at all levels of the organization
Ability to translate business requirements into technical deliverable
Strong Experience in working with Data management tools
Strong documentation, prioritization and training skills.