Salesforce SPIFF / Incentive Compensation (ICM) Configuration Lead

About Us Infrabyte Technology Solution combines expertise and experience as a Salesforce Partner. The company’s speciality guides its customers through the transformation process by advising them on the best strategies for the implementation of Salesforce solutions. Customers’ needs can be met ad-hoc through customer configuration or customisation. The consultants, business analysts and developers have a large number of certifications and are therefore ready to design and implement the most innovative and complex projects in the field of salesforce technology. Job Description This is a remote position. Salesforce SPIFF / Incentive Compensation (ICM) Configuration Lead Level:Senior Consultant / Configuration Lead Experience : 6–10+ years Salesforce, incl. 3+ years hands-on SPIFF / ICM configuration Location &engagement :Onshore (US business hours) preferred for go-live & hypercare; offshore backup Reports to Delivery Lead / Solution Architect Team SPIFF pod — primary plus 1–2 cross-trained backups (no single-point dependency) Role summary Configure, troubleshoot and stabilize Customer Salesforce SPIFF incentive-compensation solution — plans, crediting, rules engine, statements, approvals and payout — and drive the payout-reconciliation accuracy that Wave-1 validation currently lacks, operating with rigorous release discipline in a production-first environment. Key responsibilities • Configure and maintain SPIFF compensation plans: payee-based crediting, pay-component codes (e.g. ATTGP, ATTSLS, ATTUNITS, ASP, BON, HRDAVG, PPR), eligibility rules, rules engine and quota groups. • Build and validate commission statements, approval workflows and payout logic; ensure attainment (MTD / OTA) calculations reconcile to source data. • Diagnose and resolve payout mismatches — quota, actuals and gross-earned discrepancies — and lift validation match-rates toward target across LOBs. • Manage OTA log reloads, month-to-date sales batches and platform-event-driven recalculations. • Operate safely in a single Dev/UAT/Production environment: strong change control, migration discipline and no-regression testing. • Log, track and resolve Salesforce platform cases; partner with Salesforce Support on product defects and escalations. • Document configuration patterns, the plan catalog and runbooks; cross-train a backup to eliminate single-person dependency. • Support UAT, cutover and hypercare for Wave-1 (Advanced Surgery, Infusion Systems) and subsequent waves. Must-have qualifications • 6–10+ years Salesforce delivery, including 3+ years hands-on Salesforce SPIFF / Incentive Compensation Management configuration — or equivalent ICM (Varicent, Xactly, SAP CallidusCloud) with a clear path to Salesforce SPIFF. • Deep command of crediting rules, quota and attainment logic, tiered / accelerated payouts, split and overlay crediting, and commission-statement design. • Demonstrated payout reconciliation and validation against legacy systems or calculator baselines. • Comfort operating in production-first environments with disciplined release management. • Strong data skills — SOQL, data loads, and structured reconciliation.