Salesforce Technical Architect - Service Cloud Voice

Salesforce Technical Architect - Service Cloud Voice

Work Location: Remote Work in Canada

Start Date: ASAP

End Date: Mar 2027, renewable

Responsibility:

• Own the Salesforce technical architecture for the Service Cloud Voice implementation with NICE CXone.
• Lead the design of integrations, security, automation, data architecture, and platform extensibility.
• Provide technical leadership throughout build, testing, deployment, and stabilization while ensuring alignment with Salesforce best practices and enterprise standards.

Key Experience:

• Salesforce technical architecture and solution delivery
• Service Cloud Voice implementation and migration projects
• Apex, Lightning Web Components (LWC), Flow, APIs, and integration patterns
• Security, performance, scalability, and deployment architecture
• NICE CXone (nice to have) and Salesforce contact center solutions