SAP Aftersales

Job Summary

Drive complex SAP automotive solutions as a technical lead with strong experience in S4 HANA SAP Automotive SAP Vehicle Management System and SAP DBM After Sale while partnering closely with IT business support and customer experience stakeholders in a hybrid day shift role to deliver robust reliable platforms that enhance operational efficiency and customer satisfaction across global automotive operations.

Responsibilities

Key Responsibilities

Solution Design & Configuration

Design configure and optimize SAP IS-Auto / DBM and Proaxia VSS solutions for Automotive Aftersales operations.

Lead business process workshops fit-gap analysis and solution blueprint activities.

Service Orders

Workshop Management

Service Appointments

Vehicle Reception

Parts & Inventory Management

Warranty & Goodwill Processing

Recall Campaign Management

Labor Operations & Pricing

Vehicle Health Check (eVHC)

Customer Quotations & Approvals

Ensure adherence to SAP and Automotive industry best practices.

Business Process Analysis

Analyze existing automotive dealership processes and identify automation and optimization opportunities.

Translate business requirements into scalable SAP solutions.

Recommend process improvements to enhance efficiency customer experience and operational performance.

Requirements Gathering & Documentation

Engage with business stakeholders to gather and document detailed requirements.

Functional Specifications

Business Requirement Documents (BRD)

Functional Design Documents (FDD)

Process Flow Diagrams

Test Scripts

Training Materials

Work closely with development teams to ensure successful solution delivery.

SAP Project Delivery

Requirement Gathering

Blueprinting

Design

Configuration

Development Support

SIT/UAT Testing

Data Migration

Cutover Planning

Go-Live

Hypercare Support

Support SAP S/4HANA transformation initiatives and Proaxia VSS implementations.

Technical & Integration Support

Perform root cause analysis and troubleshooting of production issues.

Debug SAP programs and collaborate with ABAP developers to resolve complex issues.

OEM Systems

CRM Platforms

Payment Gateways

Digital Applications

Azure Integration Services

Middleware Platforms (Boomi CPI PI/PO)

Testing & Quality Assurance

Unit Testing

System Integration Testing (SIT)

User Acceptance Testing (UAT)

Validate business requirements and ensure solution quality.

User Training & Knowledge Transfer

Deliver end-user and super-user training.

Create knowledge articles SOPs and process documentation.

Provide continuous support to business users and support teams.

Production Support & Continuous Improvement

Provide L2/L3 support for Automotive Aftersales applications.

Analyze incidents and identify recurring issues.

Lead enhancement initiatives and continuous improvement programs.

Ensure compliance with SLA and service delivery standards.

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Required Skills & Experience

Functional Expertise

Minimum 5+ years of SAP Automotive experience.

SAP IS-Auto

SAP Dealer Business Management (DBM)

Proaxia VSS

Workshop Operations

Service Management

Parts Management

Warranty Processing

Service Appointment Scheduling

Vehicle Reception & Delivery

Recall Campaigns

Techno-Functional Skills

Strong debugging capabilities.

Ability to analyze ABAP code and collaborate effectively with developers.

Enhancements

User Exits

BAdIs

Smart Forms

Adobe Forms

IDocs

APIs/Web Services

SQL Queries

Data Migration

Data Validation

Interface Monitoring

SAP Cross Functional Knowledge

SAP SD (Sales & Distribution)

SAP MM (Materials Management)

SAP FI/CO

SAP FSCM

SAP Business Partner

SAP CRM / CX Solutions

SAP S/4HANA

Project Experience

Minimum 2-3 end-to-end SAP implementations rollouts or upgrade projects.

Experience working in Agile and DevOps environments.

Strong knowledge of SAP Activate methodology.

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Preferred Qualifications

Experience with Proaxia VSS and SRS (Service Resource Scheduling).

Experience in SAP S/4HANA Automotive transformations.

Vehicle Health Check Solutions (eVHC)

Workshop Monitoring

Service Advisor Mobility Solutions

Customer Portal Solutions

Digital Payment Integrations

OEM Warranty & Recall Integrations

SAP Certification in relevant modules preferred.

Experience in Automotive Retail Dealership environments is highly desirable.

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Educational Qualifications

Bachelor's Degree in Computer Science Information Technology Engineering or related discipline.

SAP Certification(s) preferred.

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Competencies

Strong analytical and problem-solving capabilities

Customer-focused mindset

Excellent stakeholder management skills

Effective communication and presentation skills

Ability to manage multiple priorities

Self-driven with strong ownership and accountability

Team player with mentoring capability

Continuous learning mindset

• Lead end to end technical solutioning for S4 HANA SAP Automotive platforms to ensure stable scalable and high performing applications that support core automotive business processes across markets.
• Oversee configuration and enhancement of SAP Vehicle Management System to optimize vehicle lifecycle tracking pricing and delivery information for internal teams and external partners.
• Provide deep technical guidance on SAP DBM After Sale modules to streamline service management spare parts handling and warranty processing for improved customer satisfaction.
• Coordinate with IT business support teams to translate complex business requirements into robust SAP design specifications that reduce manual work and operational risk.
• Collaborate with customer experience stakeholders to align digital journey touchpoints with SAP automotive capabilities enabling more consistent and proactive engagement across channels.
• Drive high quality technical documentation including functional designs configuration guides and support runbooks to ensure long term maintainability of implemented solutions.
• Perform detailed impact analysis and regression validation for change requests and upgrades within S4 HANA automotive landscapes to protect business continuity.
• Execute root cause analysis for critical incidents in SAP Vehicle Management System and DBM After Sale to restore services quickly and prevent recurrence through targeted fixes.
• Support integration activities between S4 HANA automotive modules and external systems such as dealer applications logistics platforms and financial tools for seamless data flow.
• Mentor project team members on SAP automotive best practices and reusable components to improve delivery consistency and reduce implementation cycle time.
• Coordinate hybrid work model collaboration using digital tools to maintain efficient communication and knowledge sharing across onsite and remote participants in the day shift.
• Engage proactively with stakeholders to report progress key risks and mitigation plans ensuring transparency and alignment with organizational objectives.
• Continuously evaluate emerging SAP automotive features and industry trends to propose value driven enhancements that strengthen competitiveness and societal impact through safer and more efficient mobility solutions.

Qualifications

• Possess five to nine years of hands on experience working as a technical lead or senior consultant within S4 HANA SAP Automotive environments delivering complex implementations.
• Demonstrate strong expertise in SAP Vehicle Management System including configuration of vehicle master data order handling and status management for automotive enterprises.
• Show proven experience with SAP DBM After Sale processes covering service reception job card management parts ordering and billing activities in automotive service networks.
• Exhibit practical background in IT business support roles involving incident resolution change request delivery and stakeholder communication for mission critical systems.
• Apply solid understanding of customer experience concepts such as journey mapping service responsiveness and digital touchpoint integration within SAP automotive ecosystems.
• Utilize strong analytical and problem solving skills to evaluate technical issues design options and performance bottlenecks leading to timely and effective resolutions.
• Communicate effectively in cross functional teams conveying complex SAP topics in an accessible manner and building trust with business and technology counterparts.
• Adapt successfully to hybrid working arrangements demonstrating discipline autonomy and effective use of collaboration platforms during day shift assignments.

About Cognizant:
Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, bridging the gap between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, drive tangible outcomes and keep global enterprises ahead in a fast-changing world. See how at cognizant.ai or @cognizant.

Additional employment information
Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law.

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