SAP Delivery Manager

This is a remote position.

Core Roles & Responsibilities

1. End-to-End Delivery & Project Governance

• Landscape & Program Management: Oversee full-lifecycle SAP implementations, rollouts, upgrades (e.g., ECC to S/4HANA migration), and Application Support/Maintenance (AMS) contracts.
  
• Scope & SLA Management: Define project scope, track milestones, and ensure delivery aligns with contractual SLAs, KPIs, and Quality Assurance (QA) standards.
  
• Risk & Issue Management: Proactively identify technical, resource, or process risks, developing mitigation strategies before they impact project timelines or budgets.
  

2. Team Leadership & Resource Management

• Cross-Functional Team Management: Lead multidisciplinary SAP teams consisting of functional consultants (FICO, MM, SD, PP, etc.), technical consultants (ABAP, Basis, BTP), project managers, and solution architects.
  
• Resource Allocation & Capacity Planning: Manage bench strength, team utilization, onboarding, and talent allocation across active projects and upcoming pipelines.
  
• Mentorship & Performance Tracking: Set performance goals, conduct appraisals, and foster continuous learning/up-skilling in modern SAP solutions (S/4HANA Cloud, SAP Analytics Cloud, SAP BTP).
  

3. Client & Stakeholder Management

• Expectation & Communication Alignment: Lead status reporting, steering committee meetings, and delivery reviews to keep internal leadership and clients aligned.
  
• CSAT (Customer Satisfaction): Maintain high customer satisfaction metrics and drive continuous service improvements based on client feedback.
  

4. Financial & Commercial Oversight (P&L)

• Budget & Margin Management: Own project/account P&L, controlling burn rates, resource costs, margin tracking, and financial forecasting.
  
• Change Order Management: Identify out-of-scope requests and negotiate Change Requests (CRs) to protect project margins and expand account revenue.
  

5. Solutioning & Pre-Sales Support

• RFP/RFI Assistance: Partner with pre-sales and sales teams to build delivery estimates, staffing models, implementation methodologies (e.g., SAP Activate), and proposals.
  
• Account Farming: Identify organic growth opportunities within existing client accounts to expand SAP services footprint.
  

Experience: 12–16+ years of total IT experience, with at least 5–8 years managing large-scale SAP projects/programs.

• SAP Expertise: Hands-on background in SAP (functional or technical) prior to moving into delivery management. Experience with S/4HANA conversions or greenfield implementations is usually essential.
  
• Methodologies: Strong knowledge of SAP Activate, Agile/Scrum, and Waterfall methodologies.
  
• Certifications to Look For:
  
• PMP (Project Management Professional) or PRINCE2
  
• SAP Certified Application Associate / S/4HANA certifications
  
• Agile/Scrum Master (CSM, SAFe)
  
• ITIL (for Support/AMS delivery managers)