SAP L1 Support Consultant

EXCLUSIVE NETWORKS | Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization.

Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models. For more information visit www.exclusive-networks.com.

At Exclusive Networks, we are passionate about making a difference. That means delivering the best to our ecosystem, shaping a prosperous and trusted digital world, and helping our people to realize their full potential.

DUTIES AND RESPONSIBILITIES | About the role

We are looking for a service-oriented SAP L1 Support Consultant to join our SAP S/4HANA Public Cloud team. You will be responsible for day-to-day support operations, user enablement, issue resolution, and training delivery. The role also involves working with ticketing tools like JIRA and contributing to documentation and process improvement. Close work with an AMS partner, including ticket triage and review meetings. Some involvement in UAT tasks whilst the project is rolled out to new countries.

As the SAP L1 Support Consultant, you will:

• Provide timely support to SAP S/4HANA Public Cloud users, including issue logging, triaging, tracking, and resolution.
• Log, categorize, and manage incidents and service requests using ticketing tool.
• Perform basic troubleshooting, including user access, role mapping, and Fiori navigation issues.
• Coordinate with SAP for hotfixes or patches and validate compatibility of new releases or upgrades.
• Address security vulnerabilities or audit findings & implement advanced role and authorization controls.
• Perform root cause analysis and escalate to SAP Product Support when needed.
• Assist in minor configuration changes or enhancement requests.
• Prepare and deliver user training sessions; develop training materials and quick guides.
• Participate in testing and data validation during deployments.
• Collaborate with cross-functional teams and escalate complex issues when needed.
• Monitor system health and user activity using SAP Cloud ALM or similar tools.
• Assist in Fit-to-Standard workshops and maintain process documentation.
• Maintain support documentation and contribute to the knowledge base.
  

QUALIFICATIONS AND EXPERIENCE | About you

The ideal SAP L1 Support Consultant will have:

• A degree in Information Technology, Computer Science, Business Administration, or a related field.

• 3 to 5 years of SAP support experience, including hands-on experience with SAP S/4HANA Public Cloud (mandatory).

• Experience supporting SAP core business processes and modules, such as Finance, Procurement, and Sales, as well as familiarity with SAP Fiori applications.

• Experience working in a structured support environment using ticketing tools such as ServiceNow, Jira, or similar platforms.

• Strong communication and presentation skills, with the ability to support, guide, and train end users effectively.

• Experience supporting multi-country deployments or working within a global support model.

• Exposure to SAP Business Technology Platform (BTP), extensibility frameworks, or custom development concepts would be considered an advantage.

• Experience with SAP Enable Now would be considered an advantage.

• Relevant SAP certifications would be considered a plus.

WHO ARE EXCLUSIVE NETWORKS? | Why work for us

We are people focused and strongly believe that talent empowers us to continue our dynasty of disruption and growth in the future. Our Mission is to drive the transition to a totally trusted digital world for all people and organizations. Visit our website www.exclusive-networks.com.

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need. Please click here to review our Diversity and Inclusion Policy for further information.

We care about your data: please click here to read our Recruitment Data Protection Policy prior to applying, and therefore sharing your data with us.

If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.

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