SAP S/4HANA Service Functional Expert (Advanced Key User)

LocationSiemens Energy’s location in One Cotroceni Park is more than just an office space - it’s a hub for a vibrant and growing community. Nestled in the heart of Bucharest, this urban development is the perfect place to work, surrounded by green spaces, shopping destinations, and everything the city center has to offer. And with the Academia Militara subway station just a 3-minute walk away, getting around the city has never been easier.

A Snapshot of Your Day

As an SAP Advanced Key User Service-to-Cash, you will play a pivotal role in Siemens Energy's Digital Transformation journey, ensuring the successful harmonization and optimization of global service operations within a standardized SAP environment. Acting as the bridge between service business stakeholders, process owners, and IT teams, you will support the evolution of customer service, maintenance, field service, and service contract processes while driving adoption of global standards and best practices. Your day may involve supporting SAP service users, analyzing process improvement opportunities, coordinating testing activities, facilitating deployments, and enabling business readiness across international teams.

How You'll Make An Impact

• Act as the key interface between Service Operations, Commercial teams, and IT for SAP Service and Customer Service processes.
• Support and maintain the global SAP Service template, ensuring alignment with business requirements while promoting process standardization and harmonization.
• Translate service operations, maintenance, service contract management, resource scheduling, and billing requirements into scalable system solutions.
• Challenge local requirements and support the adoption of globally standardized Service-to-Cash processes.
• Support ERP transformation initiatives, including fit-gap assessments, template deployments, and system rollouts.
• Coordinate User Acceptance Testing (UAT), regression testing, business readiness activities, and go-live/hypercare support.
• Facilitate data migration activities, including customer master data, equipment records, service contracts, and service pricing information.
• Analyze and continuously improve end-to-end Service-to-Cash processes across business units and regions.
• Support governance and prioritization of service process improvements and system enhancements.
• Develop training materials, facilitate workshops, and support change management initiatives to ensure successful adoption of new processes and tools.
  
  
  

What You Bring

• Bachelor's degree in Business Administration, Information Technology, Computer Science, Engineering, or a related field.
• 4+ years of experience as an SAP Key User, Business Analyst, SAP Consultant, or similar role focused on customer service, service operations, or service management processes.
• Hands-on experience with SAP ERP or SAP S/4HANA, particularly within SAP Service, SAP CS, and Sales & Distribution environments.
• Strong understanding of end-to-end Service-to-Cash (S2C) processes, including service execution, field service, service contracts, and service billing.
• Proven experience supporting ERP transformation programs, system rollouts, fit-gap analyses, and testing activities.
• Experience coordinating User Acceptance Testing (UAT), business readiness activities, and go-live support.
• Knowledge of customer master data, service master data, equipment management, and data migration activities.
• Strong analytical and problem-solving skills with the ability to translate business challenges into practical system solutions.
• Excellent communication and stakeholder management skills in an international and multicultural environment.
• Fluent English language skills
  
  
  

About The Team

You will become part of Siemens Energy's Transformation of Industry organization and support the implementation of a proven global SAP S/4HANA template across multiple countries and business units. The team works in a highly international environment and collaborates closely with experts, process owners, IT specialists, and local business stakeholders worldwide.

Who is Siemens Energy?

At Siemens Energy, we are more than just an energy technology company. With more than 100,000 dedicated employees across over 90 countries, we develop the energy systems of the future, ensuring reliable and sustainable energy supply for global communities.

Our technologies support approximately one sixth of the world's electricity generation, driving the energy transition and helping shape a more sustainable future. Our global team is committed to decarbonization, innovation, and transforming the world's energy landscape.

Find out how you can make a difference at Siemens Energy: https://www.siemens-energy.com/employeevideo

Our Commitment to Diversity

Lucky for us, we are not all the same. Through diversity, we generate power. We run on inclusion, and our combined creative energy is fueled by over 130 nationalities. Siemens Energy celebrates character regardless of ethnic background, gender, age, religion, identity, or disability. We energize society, all of society, and we do not discriminate based on our differences.

Rewards And Benefits

• Flexible and hybrid working environment
• Flexible working hours supporting work-life balance
• Continuous learning and development opportunities
• International and collaborative working environment
• Structured onboarding and training plan
• Meal tickets
• Bookster subscription
• Private medical subscription
• Private pension plan (Pillar III)
• Wellbeing and employee assistance initiatives
  
  
  

Explore opportunities at Siemens Energy:

https://jobs.siemens-energy.com/jobs