SAP SuccessFactors Lead Consultant

Company Description Innovatz Global is a management consulting and technology services company headquartered in Malaysia, with a strong footprint across the U.S., China, India, Australia, Korea, Hong Kong, Singapore, Thailand, Philippines, Indonesia, and Vietnam. The organization brings together a skilled workforce of more than 500 experts, including subject matter experts, project managers, and technology specialists. Innovatz Global has a proven record of delivering innovative IT services and staffing solutions to Fortune-level companies worldwide. For over 8 years, it has focused on digital transformation, enterprise solutions, and managed services powered by a human-centered design approach. The company supports clients across areas such as software development, cloud computing, IT consulting, and quality assurance testing.

Role Description This full-time SAP SuccessFactors role is a hybrid position based in the Greater Bengaluru Area, with flexibility for partial work from home. The individual in this role will configure, maintain, and optimize SAP SuccessFactors modules, ensuring alignment with business processes and HR policies. Day-to-day responsibilities include gathering and analyzing requirements, designing functional solutions, managing master data, and collaborating with stakeholders to support HR operations and reporting. The role also involves troubleshooting system issues, coordinating enhancements and integrations, preparing documentation, and supporting end-user training and adoption. The professional will work closely with consulting and technical teams to ensure solutions are scalable, compliant, and aligned with organizational goals.

Qualifications;

The SAP SuccessFactors Consultant shall provide services including implementation, configuration, and support of SAP SuccessFactors modules as requested by Seagate. The consultant shall provide subject matter expertise and coordinate with Seagate's designated IT and business stakeholders for successful deployment and adoption of SAP SuccessFactors. The responsibilities include but are not limited to the following:

Pre-requites: SuccessFactors Provisioning access

1. Core Competencies & Certifications

1. Certified in SAP SuccessFactors Employee Central module.
2. Certified in SAP SuccessFactors Onboarding/Offboarding module.
3. Certified in SAP SuccessFactors SmartRecruiters module.
4. Certified in SAP SuccessFactors Talent modules. (Performance/Goals, Calibration, Succession, 360, Disciplinary, etc)
5. Certified in SAP SuccessFactors Talent Intelligence Hub module.

2. Implementation & Deployment

1. Participate in end-to-end implementations of SAP SuccessFactors modules (Employee Central, SmartRecruiters, Onboarding/Offboarding, Talent Intelligence Hub), including:

1. Requirements gathering

2. Configuration

3. Data migration

4. User Acceptance Testing (UAT)

5. Go-live support and deployment

1. Provide ongoing production support and system enhancements post-deployment.

3. Subject Matter Expertise

1. Proficient knowledge with design, maintain and troubleshoot Security issues and role-based permissions (RBP) for IT roles, business user roles and integration roles.
2. Experience in executing mass updates for foundation objects and business data
3. Good knowledge in configuring email notifications, workflows and custom MDF (Metadata Framework).
4. Have vast knowledge on building and maintaining Business Rules for use in various modules in SuccessFactors
5. Proficient knowledge and experience in troubleshooting Employee Central, SmartRecruiters, Onboarding/Offboarding, Talent Intelligence Hub, Performance modules
6. Familiar with document generation configuration to support letters, onboarding documents etc.

4. Technical Proficiency

1. Integration jobs: Maintain and troubleshoot integration jobs between modules and third-party systems.
2. Tenant provisioning and refresh:
3. Access and manage tenant provisioning
4. Perform pre- and post-tasks for tenant refresh (HXM/BizX/ONB/RMK/LMS)
5. Participate in tenant refresh activities
6. Troubleshoot IAS/IPS platform issues.

5. Module Support & Configuration

1. Participate in requirements gathering, development, UAT and production deployment for small to medium-size enhancement requests.
2. Provide on-going maintenance support for fixes across all existing SAP SuccessFactors modules.

6. Collaboration & Communication

1. Collaborate with AMS SAP Partner and internal Seagate IT team to resolve SuccessFactors issues or escalate enhancements.
2. Provide technical and functional consulting services for SAP SuccessFactors matters as designated by Seagate.

7. Platform-Wide Responsibilities

1. Provide support across all SAP SuccessFactors modules, including:

1. Employee Central (EC)

2. Security and permissions

3. Mass updates

4. SmartRecruiters

5. Onboarding/Offboarding

6. Talent Modules

7. Talent Intelligence Hub

8. Service Level Objectives

1. Able to identify and scope requirements for all assigned projects
2. Document all requirements, UAT evidence and sign-offs and production sign-offs
3. Complete system configuration and development within communicated timeline and deliver for business UAT
4. Resolved UAT defects before go-live and follow up with hypercare after enhancement go live
5. Address production support tickets according to agreed-upon timeframe as required by Seagate

9. Expected Outcomes

1. Able to communicate and collaborate with all stakeholders
2. Successful implementation and stable operation of all SuccessFactors modules
3. Ability to propose alternate solutions to resolve business issues
4. Strong governance of role-based access and data security