SAP Support Consultant – Advanced English – Remote (Europe & LATAM) - República Dominicana

⭐ SAP Support Consultant – Advanced English – Remote (Europe & LATAM)

📍 Location: Europe & LATAM

🏢 Work Model: Remote

💼 Contract Type: Freelance

🕒 Allocation: Full Time

🗣️ Language: Advanced English (C1 required)

🚀 Role Overview

We are looking for SAP Support Consultants to join an ongoing SAP application support service within a large healthcare environment.

This role is focused on first-level SAP support, providing operational assistance to end users, managing support requests, handling user administration activities, and ensuring the efficient resolution of incidents within SAP ECC/R3 environments.

The ideal candidate will have experience working in SAP support environments, managing tickets, supporting users, handling authorizations, and collaborating with second and third-level support teams when escalation is required.

🛠 Responsibilities

• Provide first-level support for SAP ECC/R3 environments.
• Manage incoming tickets, incidents, and user requests.
• Process and resolve standard support cases independently.
• Perform incident triage and escalate complex issues to second and third-level support teams.
• Manage user administration activities, including password resets, account unlocks, user creation, and role assignments.
• Support authorization-related activities using existing roles and profiles.
• Monitor interfaces, IDocs, batch input processes, and operational alerts.
• Support recurring SAP FI period opening, closing, and locking activities.
• Participate in internal and customer meetings.
• Maintain accurate documentation of activities, incidents, and resolutions.
• Ensure effective communication with users and stakeholders while maintaining high service levels.
  
  

💻 Requirements

• 1–2+ years of hands-on SAP ECC/R3 support experience using SAP GUI.
• Experience working in SAP support, helpdesk, service desk, or application support environments.
• Experience with SAP user administration using SU01.
• Basic understanding of role and authorization management using PFCG.
• Experience with ITSM or ticketing tools, preferably ServiceNow.
• Ability to work effectively in high-volume support environments handling multiple requests simultaneously.
• Experience performing incident classification, triage, and escalation.
• Experience supporting users with different levels of technical expertise.
• Basic knowledge of SAP FI, including:
• Company Codes
• Fiscal Year Variants
• Period Opening and Closing Activities
• Strong communication and customer service skills.
• Advanced English (C1 required).
  
  

⭐ Nice to Have

• Previous experience in the healthcare sector.
• Experience supporting hospital groups or organizations with multiple company codes.
• Knowledge of IDoc monitoring, interfaces/EDI, and batch input processes.
• Exposure to SAP MM or SAP SD environments.
• German language skills.
• Experience working in international support environments.
  
  

🎁 Benefits

• Fully remote work model.
• Full-time allocation.
• Long-term opportunity based on service quality and performance.
• International and collaborative environment.
• Exposure to large SAP support operations.
• Opportunity to work within the healthcare sector.
  
  

📩 Apply now!