SAP Technical Service Manager (TSM)

We are looking for an experienced SAP Technical Service Manager to oversee SAP technical operations, service delivery, and customer engagements in a remote capacity within Indonesia.

Technical expertise: 9+ years of SAP BASIS experience (SAP certification preferred), with working knowledge of hyperscale's, multi-cloud integration, networking and virtualization (load balancers, VMs) and Basic understanding on AI topics.

Key Requirements:

• 5–8 years of hands-on SAP Basis experience in production environments.
• Strong expertise in SAP HANA administration, troubleshooting, performance tuning, upgrades, and HA/DR.
• Experience with SAP S/4HANA, ECC, NetWeaver, and SAP system administration.
• Exposure to SAP workloads on AWS, Azure, or GCP.
• 3+ years of experience in technical service management, technical leadership, or customer-facing IT operations.
• Strong understanding of ITIL, SLA management, incident management, and service governance.
• Excellent stakeholder management, communication, and escalation-handling skills.

Good to Have: Experience supporting SAP migrations, cloud transformations, and managed services environments.

📍 Location: Remote – Indonesia (candidates must be based in Indonesia)