Scheduler & Admin Officer (In-Home Aged Care)

About Sharesource: We are a BCorp company whose purpose is to democratize opportunities for individuals from developing countries. With our brand and culture empowering our partners to attract and keep the most qualified members, we share the knowledge to unleash potential and grow scaling teams for Australian and Canadian businesses. https://www.sharesource.com.au What are we looking for? Are you a talented multi-tasker who thrives in fast-paced environments? Do you possess strong communication abilities and an impeccable work ethic? We are seeking a scheduling coordinator to be the first point of contact for our clients. You will play a key role in rostering care workers and ensuring smooth operations. If you are an adept problem-solver who can juggle competing priorities, this is a great opportunity to use your skills and experience to make a difference. Join our team and enable exceptional care! As a Scheduler, you will be a key member of one of the most critical teams within our organization. This dynamic and fast-paced teamwork environment will enable you to have a positive impact on the lives of our clients, supporting them to live as independently as possible. Our Service Delivery Rostering and Scheduling Team is the critical link to connect our amazing clients with our dedicated support workers, who provide exceptional support services and quality care. What are you expected to do? Handle high-volume telephone and internet enquiries from clients and families. Coordinate with clients, families, carers, referral sources, and internal teams. Assess client needs and support the onboarding process through to service delivery. Schedule and roster care workers based on client needs, qualifications, and availability. Create and maintain master rosters and manage daily schedule changes. Manage and redirect system shift notes to the appropriate recipients. Maintain accurate client records, documentation, and compliance items in Visual Care/CRM. Prepare and send invoices within required timeframes. Support billing, client expenses, timesheets, and payroll administration. Support care worker recruitment, onboarding, training, and compliance. Manage client service enquiries and follow the inside sales process. Support referral relationships and business development opportunities. Provide rotating after-hours, weekend, and public holiday on-call support. Maintain accurate documentation in line with organisational policies and legislative requirements. Manage multiple priorities effectively in a fast-paced environment and work well under pressure. You'll be a great fit if: You have at least a year of professional experience as a scheduler or rostering officer in community aged care, NDIS or related industry handling AU clients . Proven excellent Client service manner. Be able to establish relationships and build rapport with Clients, their families, Carers and referral sources and maintain effective professional communication at all times. Advanced time management / organizational skills. Be highly efficient, reactive and adaptive. Forward planner and analytical thinker with high attention to detail. Ability to thrive in a very fast paced environment and work exceptionally well under pressure and within time restraints. Problem solving, negotiation and conflict resolution skills; Willingness to learn and be coachable. Ability to develop/implement and evaluate organizational and client focused documentation as well as systems. Ability to create and promote a positive and supportive culture where all staff are valued. Excellent Computer literacy – Enterprise Management Software and sound knowledge of Microsoft Office, Office 365, Excel, Outlook, Power point and Adobe. You are willing to work in this particular schedule: Monday to Friday: 5AM – 2PM or 7AM - 4PM Manila Time (will need to be flexible with these hours as they may change up to 2hrs either side) We will be absolutely thrilled if you also have the following : Knowledge of the private pay aged care industry/issues or Community In-Home Care is desirable. Previous experience in Aged Care or a related discipline is desirable. Previous experience in an office management capacity is essential. What you gain beyond the role: Remote + Hybrid Flexibility : Enjoy the best of both worlds—collaborative office days when it counts, balanced with the freedom to work from home. Achieve Work-Life Balance and Flexibility: Work in an environment where you're trusted and empowered to work independently, while still having the support you need to deliver your best. Here, flexibility isn't just a perk—its how we help you perform at your best, without sacrificing life outside of work. Open Culture: Your voice matters, we encourage proactive communication and fresh ideas. Supportive Team : From your very first day to every career milestone, we've got your back—with long-term growth and projects you can truly thrive in. Learn and Grow: Training, coaching, and international opportunities to level up your skills and career Be part of a B-Corp company that puts people and planet first while creating meaningful impact. Please note : This role is remote; however, we require candidates to be based locally in the Philippines. This is to support occasional onsite activities such as team events, client meetings, or equipment handover. Additionally, local residency is necessary for compliance with Philippines labor laws and employment regulations. ___________________ Why work for Sharesource? Our clients come from all walks of life and so do we. We hire hundreds of skillful individuals from a wide variety of backgrounds, genders, and personalities to live out our diverse culture and make a positive impact on the world! Our 5 Values: Make a social impact: We balance our work for client teams and for society by constantly making a positive impact. Be proactive: We encourage brave thinking and continuous improvement, and drive change through action. Create value: We create measurable values for our stakeholders: our teams, partners, suppliers, investors, and communities. Be fair, open and honest: We foster equality and inclusivity in a supportive environment that embraces diversity and celebrates achievements. Add fun, passion and love: We priorities fun and passion, fostering higher engagement and a positive can-do attitude. ___________________ What to Expect in the Process You'll go through 2-3 interviews plus a possible assessment with our client partner. This includes an initial chat, a culture-fit interview, and 1–2 conversations with our awesome client. The whole process usually takes 2-3 weeks, but we'll let you know if things need to move quicker. Our best advice? Be yourself and enjoy the conversations. Well keep you updated every step of the way, and you're always welcome to reach out for updates anytime. If all goes well, well complete reference checks and requirements quickly—so we can get that job offer to you without delay. We would be grateful if you have these already: Fit to Work/Health Card (Basic 5 employment medical tests) NBI Clearance Social IDs - PHIC, SSS, HDMF, TIN Character references with contact info At Sharesource, we believe in the value of diversity and inclusion. We are committed to creating a diverse, respectful, and inclusive workplace, and we do not discriminate based on factors such as race, gender, religion, sexual orientation, or disability.