Scheduling Coordinator

Marathon Health is a leading advanced primary care provider, partnering with employer and union plan sponsors to improve health for millions of Americans. With nationwide onsite, nearsite, and network health centers, and virtual primary care, Marathon delivers a value-based model that enhances the healthcare experience for members and providers, while driving meaningful cost savings for plan sponsors. Marathon is proud to be certified as a Great Place to Work®, reflecting the company's commitment to building an inclusive, high-trust culture where all employees can thrive. Learn more at marathon.health

ABOUT THE JOB

The Scheduling Coordinator delivers exceptional customer service in a call center environment by managing patient communications, scheduling, and providing basic technical support. This role involves addressing inquiries professionally, managing conflict effectively, building rapport, and accurately documenting patient records. Additionally, the Scheduling Coordinator supports wellness and incentive programs, monitors feedback to escalate concerns for resolution and collaborates with the Patient Support Team to integrate customer service into operations while assisting with other tasks as needed to ensure team success and promote Marathon Health’s mission of improving patient care.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Champion exceptional customer service while serving as a collaborative Marathon Health teammate
• Manage incoming patient communications in a call center environment, including phone calls and written inquiries
• Schedule acute, preventive, and other services using Salesforce and/or EMR (Athena), while triaging requests appropriately
• Provide basic technical support, including password resets, patient portal registration, and navigation assistance
• Respond to patient inquiries in a professional, timely, and courteous manner, managing conflict effectively and building rapport
• Accurately document, update, and maintain patient records across relevant systems
• Support patient wellness and incentive programs through data entry, guidance, and updates in the Marathon Health portal
• Monitor client and patient feedback, escalating concerns to the appropriate department for resolution
• Collaborate with the Patient Support Team to integrate customer service seamlessly into clinical and non-clinical operations
• Perform additional duties as needed to support the Patient Support Team

QUALIFICATIONS

Bachelor’s Degree and a minimum of one (1) year customer service experience in a call center environment preferred or equivalent combination of education and experience. A minimum of one (1) year of healthcare or insurance industry experience is preferred.

DESIRED ATTRIBUTES

• Professionalism and Communication
  • Excellent verbal and written communication skills.
  • Pleasant, patient, and composed demeanor with the ability to remain calm under pressure and handle complaints or conflict positively and effectively.

• Problem-Solving and Critical Thinking
  • Strong problem-solving, critical thinking, and attention to detail.
  • Solution-oriented approach to negative situations and ability to provide excellent customer care.

• Organizational and Task Management
  • Ability to manage tasks and projects with time-sensitive deadlines.
  • Good organizational skills and self-motivation to work independently or collaboratively as part of a team.

• Technical Proficiency
  • Proficiency with computers, strong typing skills, and experience with Microsoft Office tools (Word, Excel, PowerPoint, Teams, SharePoint, etc.).
  • Ability to adapt quickly to new tools and technologies.

• Customer Service and Confidentiality
  • Knowledge of customer service best practices and ability to maintain confidentiality in all interactions.

Pay Range: $19.00-25.00/hr

The actual offer may vary dependent upon geographic location and the candidate’s years of experience and/or skill level.

We are accepting applications for this position until a candidate has been selected. To apply to this position and learn more about open jobs at Marathon Health, visit our careers page.

Why work here?

Marathon Health exists to enable millions of people to live their healthiest lives, one patient at a time. If you have a passion for improving patient lives while transforming a broken U.S. healthcare, Marathon is the place for you.

Marathon Health provides equal employment opportunities to all teammates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Need Assistance?

Marathon Health is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact recruiting@marathon.health.

Protecting your privacy

Marathon Health will never ask a candidate for personal identifiable information (date of birth, social security number, driver’s license information, etc) via email or messenger tools, or for a financial deposit of any kind. All our open positions are listed here on our website and any emails sent from our teammates contain the address “@marathon.health” if you have any questions or concerns about suspicious emails or queries, please don’t hesitate to contact us directly at PeopleExperience@marathon.health.

Marathon Benefits Summary

Our benefits are built around access to care that works, starting with FREE Marathon Health services for you and your family, which provides unlimited, free primary care, routine labs, select prescriptions, vaccinations, and virtual mental health care for you and your family so that our teammates can do their best work and build better healthcare

Below are some of our benefit offerings. Eligibility varies based on PT or FT status:

• Comprehensive Health & Wellness Benefits: Choice of 2 medical plans, 2 dental plans, and vision coverage, unlimited free mental health benefits and EAP resources, Rewards for challenges and healthy lifestyle activities

• Family Friendly & Reproductive Health Benefits: Family-building and hormonal health benefits and paid parental leave

• Time-Based Benefits: Generous PTO or FTO, Paid Holidays + A Day for What Matters

• Financial Support: Company paid Basic Life and Disability insurance, Supplemental Life, Spending Accounts, 401(k) with employer match and graded vesting

• Continuing Medical Education (CME) for maintaining and strengthening the knowledge, skills, and expertise of our health center teammates, as applicable

Click here to visit our Benefits page on our Careers page.