School Policy Manager
- Hiring from
- United States
- Work type
- Hybrid
- Posted
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Benefits:
- Health insurance
- Paid time off
- 401(k)
- 401(k) matching
- Dental insurance
WHAT A DIFFERENCE
At Primrose, our mission - to forge a path that leads to a brighter future for all children - is why we do what we do each day. Primrose provides a life-changing early learning experience for children and their families. We believe who children become is as important as what they know.
We believe who YOU are is as important as what you know. We make every effort to ensure everyone feels they belong in our Primrose community. Our commitment to Belongingness means we seek similarities and respect differences in our unique backgrounds, life experiences and perspectives.
WHAT YOU WILL DO
As the School Policy Manager, you will own the standards, policies, and operational frameworks that define the Primrose school experience. This role ensures that every school in the Primrose system has clear, current, and accessible expectations for health, safety, and operations, and that those standards are continuously refined through research, data, and cross-functional partnership. As the primary subject-matter expert on operational policy, you will partner across the organization to integrate new initiatives into operational standards and support consistent school-level execution. This is a full-time role based at our Support Center in Atlanta, GA.
- Lead the development, implementation, and ongoing refinement of health, safety, operational, and brand standards across the Primrose system.
- Own the development, maintenance, and ongoing enhancements of the Primrose Operations policies and procedures are clear, accessible, and consistently applied.
- Oversee the creation, maintenance, and regular updating of the Safe School Plan, incorporating regulatory requirements and industry best practices
- Collaborate with Learning & Development, Curriculum, Quality Assurance, Communications and other partners to integrate new initiatives into operational standards.
- Support the development of training, resources, and communications that reinforce understanding and adherence to standards.
- Serve as the primary subject-matter expert and leadership advisor on health, safety and operational policies.
- Monitor regulatory developments, accreditation requirements, industry trends, and competitive insights to proactively identify emerging requirements and opportunities to strengthen operational standards, quality, and safety across the system.
- Establish and maintain clear accountability structures and performance metrics for proprietary programs, supporting consistent execution across schools and driving measurable outcomes while upholding regulatory requirements and brand standards.
- Incorporate quality assurance data, compliance trends, and franchise owner feedback into a regular cycle of policy review and refinement, ensuring findings from the field drive continuous improvement in standards and procedures.
- Monitor and assess operational effectiveness through data analysis, stakeholder feedback, and competitive analysis, using insights to inform program enhancements, mitigate risk, and drive continuous improvement.
- dentify and lead opportunities for new program development or enhancements based on emerging trends, franchise owner feedback, competitive intelligence and strategic priorities.
WHO WE ARE LOOKING FOR
- Bachelor’s degree in Business, Education, Operations, Public Administration, or a related field.
- 5-7 years relevant experience in operations, compliance, policy development, quality assurance, or a related field.
- Prior experience working in a Primrose School is preferred.
- Experience developing, implementing, and maintaining policies, procedures, or operational standards.
- Ability to build productive relationships with internal and external stakeholders.
- Strong analytical and problem-solving skills with the ability to use data and feedback to drive continuous improvement. Ability to manage multiple priorities and deadlines while maintaining attention to detail. Strong written and verbal communication skills.
- Proficiency in Microsoft Office Suite
WHAT YOU WILL GET
- Commission or bonuses based on personal and company performance
- 50% tuition reimbursement for up to three children and/or one grandchild at any Primrose School
- Full-time team members are eligible for health, dental and vision insurance
- 401k with company matching up to 3.5% and company provided life insurance
- Employee Assistance Program
Flexible work from home options available.
At our headquarters, which we call the Support Center, and in regional support roles throughout the country, we seek to build teams of individuals who establish trusted relationships, demonstrate accountability, have a service mindset, and exhibit agility and curiosity.
We are proud to have a team bringing thought leadership and guidance through marketing, operations, education, information technology, real estate, franchise development, finance, accounting, legal, franchise administration and human resources.
