Scrum Master (Junior/Mid) - UK

About OneView Commerce

OneView Commerce pioneers composable, headless commerce for physical retail. Our cloud-native, API-first transaction engine connects point of sale, omnichannel orders, inventory and fulfillment in real time, empowering associates to act on live data at every point of contact — from the aisle to the curb to the last mile. Australia Post, Molton Brown, and Forever New are among the global retailers using OneView to modernize their store experiences.

Founded in 2010 to close the gap between disconnected e-commerce and in-store systems, OneView’s founding principle is a single view of customers, orders and inventory throughout the shopping journey. That remains our mission as we enable retailers to deliver exceptional store experiences that build loyalty.

Every team at OneView runs on agile development and Scrum, which keeps us focused, clear and fast. As a Viewer, you'll help shape what comes next for retail technology alongside self-directed teammates who thrive in a fast-moving environment. Join us as we work with global retail leaders to innovate — everything.

Position summary

OneView is looking for a Scrum Master to make one of our delivery teams measurably better. Reporting to the Sr. Director of Agile Delivery, you sit inside your team rather than above it, as a partner and consultant to the team's engineering lead. They carry the technical direction while you carry the half of team performance that is about people rather than code: how a team behaves, how it communicates, how it works with the functions around it, and what would change if any of that got better. Success here means your team gets better at how it delivers and the people on it are glad to be there. The scope is deliberately bigger than the experience we are asking for, because this is a role to grow into. If you're ready to take on more, this is where your judgement, organization, and instinct for people get put to use.

Over time, you will build a view of where your team needs to be in one month, three months, and six. To start, we expect ideas rather than a finished plan, shaped with the Sr. Director of Agile Delivery and your Scrum Master peers. Nobody expects you to ask or wait for permission to improve your own team, but you will be asked to show that the changes worked. Much of what should shape those ideas is only visible from where you sit, so what you send back up counts as much as what you carry down.

The role turns on emotional intelligence. You will know how the people on your team feel about their work, their team, and OneView, usually well before it shows up in a metric, and often because someone chose to tell you rather than anyone else. Protecting that trust and judging what to do with what you hear is key to this role. You are expected to know what belongs to the team, what a lead or a manager needs to know today, and what OneView as a whole should be acting on. Keeping a confidence and moving a problem are both required of you, and telling the difference is the skill we are hiring for.

The tactical bar is high alongside all of that. You will hold an accurate picture of everything your team has in flight and produce it on demand, run ceremonies that are worth the hour they take, and communicate up, down, and sideways so that nobody is guessing. We use AI throughout our day-to-day work and expect you to be eager to learn how we use it, and over time to find uses of your own. We also expect you to be able to do this job well if it were switched off tomorrow, because the creativity, judgement, and relationships that make the work good are yours rather than the tool's.

This role is for someone who is ready for their next step and knows it. You may not have the title yet, but you have been doing more than your title says, and you can show us why you are ready.

Responsibilities

• Serve one delivery team: facilitate stand-up, planning, refinement, review, and retrospective so that each one has a clear goal and ends with a decision, an owner, or a next step.
• Partner with your team's engineering lead. Bring them the people, communication, and ways-of-working problems they are not looking for, in a form that gets acted on rather than resented.
• Run retrospectives that lead to change. Pick the improvements that matter, follow them through, and keep the Sr. Director of Agile Delivery informed on what's working and what isn't.
• Carry the factory-wide improvement agenda into your team with the Agile Delivery practice, and report back which parts of it work here, which do not, and what you learned that should change it. Share what you try with your Scrum Master peers, and learn from what they try with theirs.
• Chase and remove impediments, including the ones that need an awkward conversation. When something or someone is holding your team back, including a team member or a lead, raise it early and clearly with the person who can help, with the groundwork already done.
• Keep the scrum board honest and keep an accurate picture of what your team has in flight, so you can produce it on demand without asking the team to rebuild it for you.
• Surface risks while they are still cheap to fix: scope creep, unclear ownership, dependencies on other teams, and work piling up at the end of a sprint so testing gets rushed.
• Know how the people on your team are doing. Recognize the contributions that are easy to miss, draw out the quieter voices, and raise concerns with the person who can act on them.
• Help guide the team to reach its own decisions and work through disagreements, without making the call for them.
• Track your team's measures, including throughput, predictability, and team happiness, and report the trend honestly when it is going the wrong way.
• Represent your team to product, QA, DevOps, and the customer-facing side of the business, so a dependency gets a conversation weeks before it becomes a delay.

Required Skills & Experience

Core Scrum and agile expertise

• 2+ years in agile delivery from any seat: Scrum Master, associate or junior delivery manager, business analyst, delivery coordinator, tester, or an engineer who ended up owning the team's process because somebody had to. Or 1+ year if you come from a technical background such as development, QA, or DevOps.
• You should have run a team's ceremonies yourself. If you have not had the title for it yet, show us the times you stepped in, led the session, or changed how your team worked when nobody asked you to.
• Has done more than their title required. Can point to an improvement they suggested and helped put in place, and say what changed because of it.
• Organized. Keeps several threads moving at once and knows where each one stands.

Facilitation and coaching

• Servant leadership. Judges their own work by whether the team succeeded, and can say specifically what they did to make that happen.
• High emotional intelligence, shown rather than claimed. Reads a room, notices the person who has gone quiet, and knows what to do next.
• Can be trusted with what people share in confidence, and still gets the problem solved. Can describe how they decided what to escalate, to whom, and what to keep to themselves.

Communication and stakeholder management

• Communicates well across very different audiences: an engineer, a product owner, a customer's project office, and a director all get what they need.
• Confidence. Says the uncomfortable thing early and plainly, including to people more senior than they are, and is comfortable representing the team in front of a client.

Growth and learning

• Coachable and curious. Asks for feedback, acts on it, and can tell us something they taught themselves recently and how they used it.
• Eager to learn how we use AI as a teammate, and to engage with it regularly in your own work within your first month. Experience is a bonus, not a requirement.

Preferred Skills & Experience

• Experience in retail technology, or another domain where software runs in physical locations.
• Experience on a client-facing or closely governed programme, where a customer, board, or regulator sees the work.
• Knowledge of other agile approaches such as Kanban, and a view on what transfers.
• A technical background, or enough technical grounding to follow a design discussion and tell when an estimate is thin.
• Working knowledge of the delivery toolchain: Asana, Jira, Confluence, GitHub, and Google Workspace.
• Some familiarity with agile metrics such as throughput, cycle time, and work-in-progress limits.
• Experience using AI to make their own or their team's work more efficient, such as summarising ceremonies, preparing retrospectives, or surfacing dependencies, and can say what it changed.
• Scrum Master certification (CSM, PSM), or working toward one with experience to back it up, though we care far more about what you have done than about the certificate.

Why OneView?

We're building a team that does great work and enjoys doing it. OneView has been recognized as a Builtin Best Places to Work for 3 years in a row, and we operate globally as a trusted provider of digital commerce systems for leading retailers. Our leadership team brings decades of experience across software development, delivery, sales and marketing, and we're headquartered in Hingham, Massachusetts, with Viewers working across the globe.

Expectation is at least 2 days in Office

OneView Commerce is an equal opportunity employer. All qualified applicants will be considered for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

We do not accept CVs from agencies, headhunters, or other suppliers who have not signed a formal agreement with us.

Applicants must have current, ongoing right to work in the UK. OVC is not a licensed visa sponsor and is unable to sponsor a Skilled Worker visa or any other employment visa for this or any role, now or in the future. Evidence of right to work will be required prior to any offer of employment.