Scrum Master (Omise Pro)

Who we are

Omise Pro is a software development company specializing in end-to-end project delivery and digital transformation.

We partner with clients to design, build, and implement technology solutions that support their business goals. This role is part of our delivery organization, working directly with client teams to execute software projects successfully.

You will be joining Omise Pro, Omise’s professional services team, working on custom software delivery and digital transformation projects.

Why we need you

We are looking for an experienced Senior Scrum Master to drive Agile delivery excellence across software development teams. This role goes beyond facilitating Scrum ceremonies. It requires strong ownership of team performance, delivery predictability, stakeholder alignment, and continuous improvement.
The ideal candidate is a proactive Agile practitioner who can coach teams, influence stakeholders, identify delivery bottlenecks, and establish a culture of accountability and continuous improvement. They should be capable of working independently, managing complex team dynamics, and guiding teams toward higher levels of Agile maturity.

What you will be doing

1. Agile Delivery & Execution

• Drive effective implementation of Scrum practices and ensure teams follow Agile principles and frameworks.
• Facilitate core Scrum ceremonies, including Sprint Planning, Daily Scrum, Sprint Review, and Retrospectives, ensuring meaningful outcomes and actionable follow-ups.
• Monitor sprint progress, delivery commitments, velocity, and team capacity to improve delivery predictability.
• Proactively identify delivery risks, blockers, dependencies, and bottlenecks, driving resolution with relevant stakeholders.
• Ensure sprint goals and delivery commitments are realistic, clearly understood, and consistently followed through.
• Work closely with Product Owners and Engineering Leads to maintain backlog readiness and alignment on priorities.

2. Team Performance & Accountability

• Build a high-performing, self-organizing, and collaborative team environment.
• Drive accountability and ownership across team members, ensuring commitments are followed through.
• Identify recurring delivery issues, team inefficiencies, and gaps in execution, and implement improvement actions.
• Monitor team health and performance through relevant metrics and qualitative feedback.
• Address team conflicts and facilitate constructive discussions to maintain effective collaboration.
• Challenge ineffective practices and encourage continuous improvement rather than simply following ceremonies.

3. Agile Coaching & Continuous Improvement

• Coach teams, Product Owners, and stakeholders on Agile principles, Scrum practices, and effective delivery approaches.
• Assess team Agile maturity and establish improvement plans to strengthen delivery capabilities.
• Promote a culture of transparency, collaboration, ownership, and continuous learning.
• Identify opportunities to improve workflows, reduce waste, and optimize delivery processes.
• Share best practices and support Agile adoption across multiple teams where required.

4. Stakeholder & Cross-functional Management

• Act as a key coordination point between Product, Engineering, QA, Business, and other stakeholders.
• Communicate delivery progress, risks, dependencies, and impediments transparently.
• Facilitate cross-team alignment and dependency management to minimize delivery delays.
• Escalate critical issues with clear impact assessments and proposed mitigation plans.
• Manage stakeholder expectations while maintaining focus on team capacity and delivery commitments.

5. Reporting & Delivery Governance

• Monitor and report sprint performance and overall delivery health.
• Track key Agile metrics, including sprint completion, velocity, capacity, carry-over, blockers, and delivery predictability.
• Analyze delivery trends and recommend improvement actions.
• Maintain accurate sprint reports, Agile documentation, and delivery deliverables.

You

• 3+ years of experience driving Agile transformation and delivery process improvement initiatives.
  Strong understanding of Scrum, Kanban, Agile principles, and the Software Development Life Cycle (SDLC).
• Proficient in Jira, Confluence, and Agile reporting tools.
• Good understanding of software development workflows across Backend, Frontend, Mobile, QA, DevOps, and deployment.
• Ability to analyze Agile metrics and translate insights into actionable improvements.
• Strong organizational and time-management skills, with attention to detail and the ability to manage multiple priorities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with different stakeholders.
• Bachelor's degree in Computer Science, Engineering, Business, or a related field.
• Thai speaking native
  

Nice to Have

• Agile/Scrum experience will be highly valued
• Certifications such as PMP, Agile, or Scrum are a bonus
• Experience in Financial services, FinTech, payments, or mobile technologies
  

How to apply

If you liked what you read and believe to be up for the challenge, we'd be pleased to welcome you to the recruitment process for this position. Simply click on apply and submit your contact info. Afterward, this will happen next:

• The hiring team will review your application
• 2-3 Interviews with the hiring team, People Operations team and all stakeholders involved in the process

Why you’ll love it here

• Work with other talented, ambitious international colleagues who love their craft
• A modern and well-equipped work environment
• Flexible working hours
• A medical healthcare plan and annual health check-up
• A friendly bunch of colleagues

What we believe in

• We cultivate teamwork and a trust-based working culture
• We celebrate diversity and continuous improvement
• Giving our employees the opportunity and create for their own success

About Omise

• Founded in 2013, 500 people
• Headquartered in Japan, with operational headquarters in Bangkok and offices in Singapore, Indonesia, and Malaysia.
• Raised over $236M of funding to date from institutional investors including SCB10X, SPARX Group Co. Ltd., Toyota Financial Services Corporation, JIC Venture Growth Investments, MUFG Bank, Mars Growth Capital, Ascend Venture Group, and more
• Won Digital Startup of the Year at Digital Thailand Big Bang 2017
• Won Forbes Japan Startup of the Year 2018
• Won 3 awards from International Business Magazine Award 2020
• Most Innovative Electronic Payment Platform for Singapore
• Most Innovative Seamless Transactions Provider for Singapore
• Best Payment Solutions Provider in Singapore
• Won Mizuho Innovation Award 2022 (Q2)

Life at Omise

Nearly 500 employees work from our six office locations as well as remotely from home or co-working spaces. While we are a global company, a lot of our thinking goes into how to solve payment problems at the hyper-local level to help businesses scale and reach their customers.

Our core values — simple, real, and beautiful serve as our North Star and are integrated into how we work and the results of our work.

At Omise, we empower people to embrace project-ownership and take initiative. We love to see our employees act as the owner of the outcome and confidently provide solutions to each challenge, taking a collaborative teamwork approach. Our fellow employees are encouraged to discuss and share ideas, and are given the freedom to explore all areas of their work, in order to achieve the expected results.

People at Omise are from different backgrounds and together, we contribute to creating an inclusive, friendly, and safe working environment. As a company, we embrace diversity and value open discussions, a learning mindset, professionalism, and respect. “Growing with us” means to celebrate the challenges and to always look for opportunities to learn, develop your skills, and move one step forward each day. If this is the work environment you are looking for, then get in touch with us.

We look forward to hearing from you. Omise embraces diversity and nourishes an open and inclusive work environment. We are home to over 27 nationalities and all decisions to hire, promote or discharge are based on merit, competence, performance, and business needs.

We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other applicable legally protected characteristics.

* Discover how Omise prioritizes and protects your privacy and data by clicking HERE to explore our Human Resources privacy policy before you embark on your journey with us.