Seasonal: Operational Support Staff (Hybrid)

Overview: Golden Hour Designs is seeking a motivated Operational Support Staff team member to join us on a part-time, temporary, seasonal (PTS) basis. This is a dynamic, hybrid role designed to support both our retail and production operations based on daily business needs. In this position, you will play a critical role in ensuring our shop runs smoothly—from creating an exceptional in-store customer experience to supporting the hands-on production of our products behind the scenes. This role is ideal for adaptable, detail-oriented individuals who enjoy a mix of customer interaction, creative production work, and operational support.

Expectations:

Ideal candidates will demonstrate:

• A positive, team-oriented attitude—comfortable shifting between tasks and environments
• Flexibility to support both retail and production operations as needed (this is the hybrid part)
• Strong attention to detail with the ability to maintain quality and accuracy
• Comfort with both customer-facing interactions and hands-on production work
• Ability to adapt quickly to changing priorities and schedules
• Strong communication and collaboration skills
• Professionalism, reliability, and a strong work ethic

Experience in one or more of the following is preferred:

• Retail, sales, or customer service
• Events and/or hospitality
• Product assembly, craftsmanship, or production environments
• Shopify POS and/or basic inventory systems
• Slack and Google Workspace tools

Availability Requirements:

• Availability to work a mix of weekdays, weekends and upcoming holidays
• Flexibility to work varied hours based on seasonal business demands
• Seasonal demand: we're looking for team members to support during the months of November and December through the end of the year. This position has the possibility of growing into a more regular role for the right candidate(s).

Duties & Responsibilities:

Retail & Customer Experience [40%]

• Greet and welcome customers, creating a warm and engaging in-store experience
• Educate customers on product features and assist with selections and purchases
• Operate Shopify POS, handle transactions, and ensure accurate inventory tracking
• Support customer inquiries in-store, via phone, and via email as needed
• Maintain a clean, organized, and fully stocked retail environment

Production & Fulfillment Support [40%]

• Assist in the assembly of jewelry and home goods with attention to quality and efficiency
• Inspect finished products to ensure consistency with GHD standards
• Package and prepare products for shipment or retail display
• Operate and maintain production tools and equipment safely
• Collaborate with the team to meet production goals and deadlines

Inventory & Operations [15%]

• Receive and verify incoming inventory against purchase orders
• Track materials and product stock levels and update systems accordingly
• Support inventory organization and restocking across both retail and production areas
• Participate in routine inventory counts

Communication & General Support [5%]

• Use Slack and internal tools to stay informed and communicate with the team
• Support general operational needs and special projects as assigned
• Assist leadership with cross-functional tasks as business needs evolve

Requirements:

• Must be 21+ years old
• High school diploma or equivalent.
• Previous experience in retail/customer service; Minimum one year demonstrated experience
• Previous experience with Shopify POS highly preferred
• Previous experience with Slack preferred
• Intermediate skill in using Google Sheets or Microsoft Excel.
• Strong attention to detail and ability to multitask.
• Effective communication skills, both verbal and written.
• High level of professionalism; able to handle difficult situations (such as change) with diplomacy and tact.
• Ability to work independently and collaboratively in a team environment.
• Ability to lift up to 50 lbs.
• Ability to pass a standard background check.

Job Location: Due to the nature of its responsibilities, this position is required to 100% on-site

Golden Hour Designs HQ

2837 36th Street, Sacramento, CA

Benefits & Perks:

• Opportunity to join a dynamic team in a growing company
• 15% employee discount on retail products; 30% employee discount on GHD products
• 401(k) with match*
• Paid sick leave
• Regularly provided refreshments in break area
• Free jewelry for your birthday!

Equal Opportunity Employer:

Golden Hour Designs is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.