Security Analysis Senior Analyst

Req ID: 393706

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Security Analysis Senior Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Job Description – Information Security Awareness & Training Specialist (KnowBe4)

Position Title

Information Security Awareness & Training Specialist (KnowBe4 Administrator)

Position Location

India Remote

Position Level

L2 (Band 7)

Position Summary

The Information Security Awareness & Training Specialist is responsible for planning, administering, and continuously improving the organization's security awareness program using the KnowBe4 Security Awareness Training platform. The role focuses on building a strong security culture by delivering engaging training, conducting phishing simulations, measuring user behavior, and reporting program effectiveness to management. The specialist works closely with Information Security, HR, Compliance, Privacy, IT, and business stakeholders to ensure employees understand and comply with organizational security policies and regulatory requirements.

Key Responsibilities

Security Awareness Program Management

• Develop and execute the annual Information Security Awareness and Training Plan.
• Administer the KnowBe4 platform, including user provisioning, campaign scheduling, and content management.
• Design role-based awareness programs for employees, contractors, privileged users, executives, and third parties.
• Maintain the security awareness calendar aligned with business initiatives and regulatory requirements.
• Continuously improve awareness content based on emerging cyber threats and organizational risk.

KnowBe4 Administration

• Configure and maintain KnowBe4 campaigns, learning paths, and automated enrollment.
• Schedule and manage mandatory security awareness training assignments.
• Configure phishing simulation campaigns with varying difficulty levels.
• Maintain user groups, Smart Groups, and automated training workflows.
• Manage platform settings, integrations, notifications, and reporting dashboards.
• Coordinate platform updates and adoption of new KnowBe4 features.

Phishing Simulation & User Behaviour Management

• Design and execute phishing simulations across the organization.
• Monitor phishing susceptibility, reporting rates, and repeat offender trends.
• Conduct remedial training for users who fail phishing simulations.
• Analyze campaign outcomes and recommend targeted awareness initiatives.
• Measure improvements in user behaviour through defined KPIs and metrics.

Content Development & Communications

• Develop awareness communications, newsletters, security advisories, posters, and intranet content.
• Deliver security awareness sessions, webinars, workshops, and onboarding training.
• Promote cybersecurity campaigns during Cybersecurity Awareness Month and other organizational initiatives.
• Customize awareness content to address organization-specific risks and recent security incidents.
• Collaborate with communications and HR teams to maximize employee engagement.

Compliance & Governance

• Ensure awareness activities support ISO/IEC 27001, ISO/IEC 27002, NIST CSF, CIS Controls, PCI DSS, SOC 2, GDPR, DPDP Act, and other applicable regulatory requirements.
• Maintain records of training completion and audit evidence.
• Support internal and external audits by providing awareness program documentation and reports.
• Review awareness policies, standards, and procedures periodically.

Reporting & Metrics

• Generate monthly and quarterly management reports from KnowBe4.
• Track key metrics including:
• Training completion rates
• Phishing failure rates
• Repeat click rates
• Credential submission rates
• Reported phishing emails
• User risk scores
• Campaign participation
• Present awareness program effectiveness and improvement recommendations to management.
• Maintain KPI and KRI dashboards.

Stakeholder Collaboration

• Coordinate with HR for new hire onboarding and mandatory training.
• Work with IT teams to integrate KnowBe4 with Active Directory, Microsoft Entra ID (Azure AD), Microsoft 365, or Google Workspace.
• Partner with Incident Response teams to develop awareness based on security incidents.
• Support business units with targeted awareness initiatives.

Continuous Improvement

• Evaluate awareness effectiveness using industry benchmarks and user feedback.
• Recommend enhancements to awareness campaigns, phishing scenarios, and training content.
• Stay current with emerging cyber threats, phishing techniques, and awareness best practices.

Required Qualifications

• Bachelor's degree in Information Security, Computer Science, Information Technology, Cybersecurity, or a related field.
• 3–7 years of experience in Information Security Awareness, Security Governance, Risk & Compliance (GRC), or Information Security.
• Minimum 2 years of hands-on experience administering the KnowBe4 Security Awareness platform.

Required Technical Skills

Security Awareness Platforms

• KnowBe4 Security Awareness Training
• KnowBe4 PhishER (preferred)
• KnowBe4 Phish Alert Button
• Learning Management Systems (LMS)

Information Security

• Security Awareness Program Management
• Phishing Simulation
• Security Culture Development
• Social Engineering Awareness
• Email Security
• Information Security Policies
• Cyber Hygiene Best Practices

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

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