Security Consultant – Check Point (Cybersecurity Support Center)
- Hiring from
- United Arab Emirates
- Work type
- Hybrid
- Posted
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Help AG is looking for Security Consultant who will be responsible for the proper and accurate handling of support requests of Help AG’s customers.
The candidate should be comfortable working in Dubai or Abu Dhabi.
Responsibilities:
- Provide L2 technical support for Check Point Firewall technologies across customer environments.
- Troubleshoot and resolve complex firewall issues, including connectivity, policy configuration, VPN, NAT, routing, and security-related problems.
- Perform in-depth technical investigations, log analysis, root cause analysis, and incident resolution.
- Handle and manage technical escalations from internal support teams and customers.
- Work on Check Point Security Gateway, Security Management Server, SmartConsole, and related security technologies.
- Support firewall policy reviews, configuration changes, upgrades, and performance optimization.
- Collaborate with internal SOC, network security, and engineering teams to resolve complex technical issues.
- Maintain technical documentation, troubleshooting reports, and resolution procedures.
- Ensure timely resolution of customer issues in line with agreed SLAs.
Qualifications & Skills:
-
Bachelor’s degree in information security or IT-related matter or equivalent experience.
- Must have 5-10 years of progressive experience in larger-scale organizations on customer side as a support engineer or similar roles, i.e. in a service desk. environment or as an administrator, managing the respective cybersecurity products and technologies.
- Must hold a valid Check Point Certified Security Expert (CCSE) certification.
- Hands-on experience with Check Point Firewall administration, troubleshooting, and support.
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Prior experience working in a Check Point Technical Assistance Center (TAC) is highly preferred.
- Experience in L2 technical support, troubleshooting, and handling complex customer escalations.
- Good understanding of Check Point Security Gateway, Security Management, firewall policies, VPNs, NAT, and routing.
- Ability to perform log analysis, identify root causes, and provide effective technical resolutions.
Benefits:
- Health insurance with one of the leading global providers for medical insurance.
- Career progression and growth through challenging projects and work.
- Employee engagement and wellness campaigns activities throughout the year.
- Excellent learning and development opportunities.
- Annual flights tickets.
- Inclusive and diverse working environment.
- Flexible/Hybrid working environment.
- Open door policy.
About Us:
Help AG, the cybersecurity arm of Etisalat, is the Middle East's trusted cybersecurity partner, enabling governments, enterprises and critical industries to innovate with confidence. Combining strategic consulting, advanced managed security services and deep technology expertise, Help AG helps organisations strengthen cyber resilience, secure AI adoption and build trusted sovereign digital environments. With regional expertise and a customer-first approach, Help AG delivers end-to-end cybersecurity capabilities designed to protect critical operations, manage evolving risks and support secure digital transformation. Through continuous innovation, trusted partnerships and measurable outcomes, Help AG enables organisations to remain resilient, prepared and confident in a complex digital world.
