Security Services Tower Manager

We want you to grow with us We are expanding our IT Infrastructure Services team. As our next Security Services Tower Manager, you will shape and manage group-wide infrastructure security services across the IT infrastructure framework, ensuring resilient, scalable services that support Intersnack's business strategy and evolving operational needs. You will join the central IT Infrastructure Services team, reporting to the Team Lead IT Infrastructure Services and working closely with infrastructure architects, Tower Managers, the Group Information Security Officer (GISO), internal teams and external service providers. You will take end-to-end ownership of the security services portfolio, including its architecture, technology roadmap and service performance. What we can offer This role combines strategic ownership with hands-on security consulting across EUC, Groupware, Networks, Data Centre and Cloud, Storage, and Infrastructure Applications. You will have group-wide visibility, shape security-by-design decisions, introduce modern security technologies and strengthen the services underpinning Intersnack's digital journey. You will be part of an international, collaborative environment that values knowledge sharing, innovation and continuous improvement, with professional development opportunities to deepen your expertise in infrastructure security, IT service management and solution architecture. How you will spend your time as our next Security Services Tower Manager You will guide infrastructure security services from architecture and control design through lifecycle management, service delivery and continuous improvement, in close collaboration with internal teams across various Intersnack locations, technology partners and service providers. Manage the infrastructure security services portfolio, lifecycle, technology roadmap and service delivery, ensuring performance, availability and business continuity Ensure that security services work seamlessly together and remain resilient and scalable Define and maintain technology standards, guidelines and procedures within the infrastructure security domain, ensuring alignment with IT governance frameworks, including ITIL, ISO 27001/2 and GDPR, as well as relevant industry best practices Evaluate the effectiveness of existing security controls and recommend improvements or additional solutions to address identified gaps or vulnerabilities Support solution architecture initiatives by providing security requirements, design guidance and technical reviews for infrastructure and security projects Collaborate with infrastructure architects and the Network, Cloud, Digital Workplace and Application Tower Managers to ensure secure-by-design solutions Identify and implement IT solutions in project environments that improve scalability, support new service needs, increase operational efficiency and strengthen security, contributing directly to Intersnack's digital transformation goals Maintain a comprehensive service catalogue and use capacity planning, performance monitoring and continual service improvement to enable consistent security service delivery across the organisation Own the security service delivery contracts with our primary IT Vendor, oversee vendors, service providers and internal IT personnel, and ensure effective IT service management and strong contractual performance Support technical incidents and complex problem resolution with third-party partners, while managing changes to minimise production risks and ensure the timely resolution of service requests What we expect of you Essential Skills & Experience Extensive professional experience in IT, with proven expertise in IT service management, infrastructure environments and team or service leadership In-depth knowledge of IT infrastructure security, cyber security operations or security engineering Good understanding of infrastructure and architecture principles, security frameworks and Zero Trust concepts Proven hands-on experience with SOC, SIEM, EDR, NDR, incident response and vulnerability management Strong understanding of ITIL-based service management and experience supporting global IT operations Experience in capacity planning, service optimisation and continuous service improvement Excellent communication skills and a service-oriented approach to stakeholder and vendor management Familiarity with vendor management, contract performance tracking and budget awareness Ability to work effectively in a complex, collaborative matrix environment with virtual teams in a multi-cultural and geographically diverse setting Strong analytical mindset, problem-solving and troubleshooting skills, with the capacity for mature judgment in challenging situations A strong command of spoken and written English is required, and knowledge of German is considered a plus Please note: This role may involve occasional travel up to 20% to other Intersnack locations outside Düsseldorf, depending on project requirements. Valuable Experience Experience working across several infrastructure towers, such as EUC, Groupware, Networks, Data Centre and Cloud, Storage, and Infrastructure Applications Important: Applicants must have the legal right to work in Germany. Please note that visa or work-permit sponsorship is not available for this position. About Intersnack IT Intersnack IT KG is a member of the Pfeifer & Langen Industrie- und Handels-KG’s group of companies and a sister company to Intersnack Group. Established from the international harmonization and centralization of Intersnack Group’s IT estate, we are responsible for all group-wide IT services for and within Intersnack Group. It’s our target to provide the common IT infrastructure, aligned IT services and business solutions according to Intersnack’s requirements. Based on a solid digital foundation, Intersnack IT KG acts as a partner to all Intersnack functions, actively contributing to Intersnack’s business strategy. Explore exciting career opportunities and learn more by visiting our website at Intersnack IT KG About Intersnack Group Intersnack has become one of Europe’s leading savory snacks producers by ‘creating happy snacking moments’ in people’s lives. Being privately owned, we operate with a long-term view and commit ourselves to a more sustainable world. Successfully and sustainably growing, our turnover in 2024 was more than €4.5 bn. We are now present in more than 30 countries across Europe and beyond. We have 12 regional Management Units, 45 production sites, and a total workforce of approximately 15,000 people worldwide. For further company insights, please visit the following link: Intersnack Group Overview If you want to become part of our dynamic food industry success story, you’ll find all sorts of opportunities at Intersnack. Join our team and help us to grow and celebrate our successes together!