Security Systems Consultant

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Position Summary:

Support the IT infrastructure with specific emphasis on Security Systems. The incumbent will work closely with clients and other IT Professionals to assess needs, design, build and test security systems using the McGill University’s standards. Other responsibilities include configuration of release packages and promotion of code between environments.

Primary Responsibilities:

• Provide Level 1 technical support within the ITS workflow assignments specific to Security Systems
• Troubleshoot and research resolutions for simple incidents related to Security Systems
• Provide status reports from ServiceNow and problem summaries.
• Provide technical training and mentorship to the NCS external resources
• Opening of facility work orders and appropriate follow-ups to ensure resolution.
• Participate in software/hardware upgrades including planning, scheduling and testing.
• Maintain Security Systems inventory by ensuring minimal stock is always available and liaising with external vendors to gather quotes for the replacement of defective equipment and send for processing.
• Process the service requests accordingly to the work-instructions and procedures for different clientele
• Review documents prepared by professionals for tender process Make recommendations to external stakeholders users as: Architects, Security consultants, MECH-Elec Engineers and explain solutions in non-technical terms.
• Meet the objectives of the unit in delivering quality and efficient customer service and assistance in a timely manner
• Identify, isolate and communicate problems from, and to, all levels of internal service partners. Ability to be assertive and control conversations to gather relevant facts.
• Verify work with attention to detail, works independently, manage multiple priorities and operate in a fast-paced and demanding environment.
• Represent the team in project meetings with customer and technical areas.
• Keeping abreast of new technology and best practices
• Perform other duties as assigned by manager.

Minimum Education and Experience:

Education: DEC

Experience: Three (3) years’ related experience

Other Qualifying Skills:

• BSP certification

· Strong technical background with ability to work in a fast-changing environment and to learn new tools/applications quickly.

• Technical understanding of distributed computing platforms, batch processing and change control concepts.
• Keeping abreast of new technology and best practices
• Demonstrated organizational, interpersonal, communication and problem-solving skills.
• ITIL concepts or similar
• Work well with minimal direct supervision
• Functional knowledge of Security Systems, Maintenance and Repairs processes
• Good technical knowledge of IT Infrastructure systems
• Knowledge of LENEL, GENETEC and other major Security Systems software/system
• Good understanding of IP management tools such as IPAM
• Basic knowledge of concepts related to Security Systems over the network
• Functional understanding McGill’s division 27 and division 28 standards

· Experienced with working environments that deal with high volume of-calls and emails.

· Strong English and French, spoken and written.

• undefined

Additional Information:

• Act as subject matter expert (SME) for Security Systems
• On-call support - This requires carrying and responding to cell phone calls in a 24X7 rotating support role with call escalation and after-hours support responsibilities
• May be required to work off-hours (based on a pre-determined schedule).
  
  As one of Montreal's Top Employers, here is what we offer:

• Competitive benefits package (Health, Dental, Life Insurance) (if eligible)
• Defined contribution pension plan (with employer contribution up to 10%) (if eligible)
• Group Registered Retirement Savings Plan (RRSP) and Tax Free Savings Account (TFSA)
• Competitive vacation policy
• Two (2) personal days
• Two (2) floating holidays
• Nine (9) "Summer Fridays" - paid days off between the St-Jean Baptiste holiday and Labour Day
• Paid time off over the December holiday period
• Tuition waiver for regular employees and their dependents
• Up to two (2) days of remote work per week where the position permits

Before applying, please note that to work at McGill University, you must be both authorized to work in Canada and willing to work in the province of Quebec at the campus where the position is based / located.

Knowledge of English: McGill University is an English-language university where day to day duties may require English communication both verbally and in writing. The level of English required for this position has been assessed at a level # 2 on a scale of 0-4.

For a definition of our language proficiency levels, please click here.

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