Senior 1 - Client Services

It’s never been a more exciting time to join Vistra.

At Vistra our purpose is progress. We believe that our clients have the power to change the world and to do great things for global progress, and we exist to remove the friction that comes from the complexity of global business – to help our clients achieve progress without friction.

But progress only happens when people come together and take action. And we’re absolutely committed to building a culture where our people can do just that. 

We have an exciting opportunity for you to join our team as Senior 1 - Client Services. Reporting to the Manager, this full-time and permanent position is based in Mauritius and offers regional coverage, allowing you to make a significant impact to our Corporate Administration Services (CAS) Department and its’ growth.

Key responsibilities:

• Work on day-to-day company secretarial, administration and other client service provisions for your designated portfolio of clients under the guidance and supervision of the Assistant Manager, liaising with clients in a professional manner and ensuring all requests and queries are handled appropriately.
• Deliver top class service and work with a high degree of independence.
• Retain clients and ensure a positive working relationship.
• Work in close collaboration with other colleagues in other Vistra locations to ensure that excellent client service is delivered.
• Assist the Assistant Manager with the management and daily administration of a more complex client base.
• Confidently be able to discuss company secretarial, administration and cash management related matters with clients, banks and other third parties.
• Assist with capital call/subscription and distribution/redemption processes and management of the related cash transactions where required.
• Liaise confidently with senior management with regards to client operations, especially where Vistra directorship services are provided.
• Assist with the efficient management of the team’s working capital ensuring invoices for own client portfolio are raised promptly, following up on any outstanding invoices regularly, managing the debtor list proactively.
• Help with revenue growth by identifying potential cross/up sell opportunities, and by maintaining strong client relationships.
• Carry out ad-hoc duties, as required by the Assistant Manager and the business
• Identify resources within Vistra and/or externally in relation to complex client issues, where required, to solve them promptly, efficiently and cost-effectively, with the Assistant Manager and broader team’s assistance.
• Act as a B Signatory on client bank accounts, ensuring that Vistra’s payments processes and compliance requirements are adhered to.
• Carry out ad-hoc duties, as required by the Assistant Manager and the business
• Proactively participate in project work set by the business.
• Any other duties that broadly fall outside the scope of those outlined above but which are reasonably compatible with this job description and its objectives.

Key requirements:

• Good communication and organisational skills to meet tight deadlines
• Excellent MS office skills (Word, Excel and Outlook)
• Ability to deal with multiple tasks requested at the same time
• Attention to detail and ability to prioritise
• Ability to solve problems and work independently and as member of a team
• Between 4-5 years of experience with a professional services firm; and
• Partly Qualified ICSA or a degree in either Law, Management, Economics and Finance.

Company Benefits:

At our Vistra Mauritius office, we believe in putting our employees’ well-being first! We offer a flexible hybrid working arrangement and probation leave.

Additionally, we provide a Medical Scheme, Sponsored ACCA and ICSA, Study/Examination Leave, Pension Scheme, Group Personal Accident, Death & Disability Cover and an excellent job exposure and career prospects.

If you are excited about working with us, we encourage you to apply or have a confidential chat with one of our Talent Acquisition team members. Our goal is to make this a great place to work where all our people can thrive. We hope you join us on this exciting journey!