Senior Account Coordinator

Founded in 1995, Atrium is a WBENC‑certified leader in Extended Workforce Management and Talent Solutions, blending technology and human expertise to help leading brands reimagine how work gets done. Atrium delivers its market-leading solutions through four divisions: Talent Solutions, AtriumWORKS™, HR Advisory Services, and Atrium Innovation Research™ (AIR). All offerings integrate seamlessly to create flexible programs built for the evolving world of work.

Atrium is growing! Following the award of a major new enterprise client in the creative space, we're building a dedicated team to support this exciting partnership. As part of this expansion, we're hiring a Senior Account Coordinator to join our WORKS team and play a key role in delivering exceptional service and operational excellence. This newly created role will support the Account Manager, Creative, and serve as a critical link between our internal teams, client stakeholders, and Freelancer workforce. If you thrive in fast-paced environments, enjoy solving problems, and are passionate about creating seamless experiences, this is a great opportunity to grow your career.

• Building strong relationships with client managers, freelancers, and internal teams.
• Supporting hiring managers and suppliers throughout the contingent labor/ non-employee lifecycle-from requisition creation to onboarding and offboarding.
• Maintaining accurate records in Atrium's HRIS (eg. Bullhorn, Avionte etc.), timekeeping systems, and client FMS tools (eg.
• Executing payroll operations, including weekly audits, timesheet validation, expense processing, and issue resolution in partnership with Payroll.
• Monitoring compliance with HR/payroll regulations and program SLAs.
• Diagnosing and resolving client concerns, escalating as needed with leadership support.
• Facilitating offboarding, including terminations, documentation updates, and communication with HR.
• Participating in regular client and internal meetings to drive program goals and ensure alignment.
• Supporting program adoption, communications, and operational consistency across engagements. This role is 100% account administration-focused, with a strong emphasis on accuracy, responsiveness, and relationship management.

• Have 3+ years of experience in account coordination, HR operations, or customer service
• Communicate clearly and professionally with clients, associates, and internal teams
• Approach your work with empathy, curiosity, and a service mindset
• Are detail-oriented and diligent, especially when it comes to data and documentation
• Enjoy solving problems and offering practical, well-considered solutions
• Are receptive to feedback and committed to continuous improvement

• Ability to sit for an extended period of time.
• Ability to commute to our Westerville, OH office on a hybrid basis.

• Bachelor's degree is preferred or relevant experience.

Atrium offers a comprehensive Atrium Care Package, available upon eligibility, including:

• 20 days of Paid Time Off (PTO)
• 11 paid holidays
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA) & Flexible Spending Accounts (FSA)
• Pet Insurance
• Legal Benefits
• 401(k) Program with employer match
• Employee Assistance Programs

Employee Perks:

• Uncapped Commission
• Summer Fridays
• Flexible Work Schedule: Hybrid work schedule, 3 days a week on-site
• Vibrant company culture with monthly events and in-office amenities
• Employee Wellness Programs
• Employee Discounts through Working Advantage
• Professional Development Opportunities
• Commuter Benefit Program

$23.56 to $26.44 per hour. This position is non-exempt and eligible for overtime pay in accordance with applicable law. Actual pay within this range will be based on factors such as experience, skills, education, and internal pay equity

USD $23.56 - USD $26.44 /Hr.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race,sex (including gender, pregnancy, sexual orientation, and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental),genetic information, citizenship or any other characteristic protected by law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions,and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be consideredfor additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO