Senior Account Director

The Senior Account Director will lead the strategic direction, execution, and performance of all account management activities across the region. This role leads all aspects of a group of Senior Account Managers and is responsible for ensuring outstanding customer success, operational excellence, and long-term growth of the iLottery program. The ideal candidate is a seasoned leader with deep experience in client relationship management, contract oversight, and cross-functional collaboration in a fast-paced, regulated environment.

What You'll Do

Leadership & Team Management

• Lead, mentor, and develop a high-performing team of Senior Account Managers across North America.

• Establish clear goals, benchmarks, and performance metrics aligned with business objectives.

• Develop a culture of accountability, collaboration, and continuous improvement.

Strategic Customer Success

• Serve as the executive sponsor for key iLottery accounts and vendor partnerships.

• Drive strategic alignment between customer goals and internal delivery capabilities.

• Oversee the development and execution of joint success plans with customers.

Operational Oversight

• Ensure consistent delivery of services and fulfillment of contractual obligations across all accounts.

• Monitor and improve service level performance, issue resolution, and customer satisfaction.

• Lead cross-functional initiatives to optimize account operations and support scalability.

Contract & Compliance Management

• Be responsible for contract negotiations, renewals, and compliance with SLAs and regulatory requirements.

• Partner with legal and finance teams to handle risk and ensure contractual integrity.

Market Strategy & Growth

• Analyze market trends and customer feedback to inform strategic decisions.

• Find opportunities for expansion, upsell, and innovation within existing accounts.

• Collaborate with product and marketing teams to align offerings with customer needs.

Executive Reporting & Insights

• Provide regular updates to executive leadership on account health, risks, and opportunities.

• Deliver actionable insights based on performance data, customer feedback, and market intelligence.

What We're Looking For

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred.

• 15+ years of experience in account management, customer success, or operations leadership.

• 5+ years of experience in the iLottery or gaming industry, with direct oversight of Lottery partnerships.

• Consistent record of leading large teams and handling complex customer relationships.

• Strong critical thinking, negotiation, and communication skills.

• Deep understanding of contract management, SLAs, and regulatory environments.

• Ability to travel as needed across North America.

• Executive presence with the ability to influence senior partners.

• Passion for customer success and operational excellence.

• Experience working with government or public sector clients.

• Familiarity with digital gaming platforms and emerging technologies.

This job description may have been reviewed and enhanced using AI-assisted tools to improve clarity, consistency, and inclusivity. All final content, role requirements and hiring decisions remain subject to human review and approval by Aristocrat.

Compensation Philosophy

We offer a comprehensive pay and benefits package designed to stay competitive in the market, support your wellbeing, and recognise your contribution to our success. Our approach is underpinned by a pay-for-performance belief in rewarding individual impact. Your specific compensation package will be determined by factors such as your skills, experience, qualifications, and location.

Depending on your role and location, you may be eligible for annual bonuses and incentives, health and wellbeing benefits, paid time off, retirement plans, insurance coverage, and other local or statutory benefits.

Specific details about compensation and benefits for this position will be discussed during the recruitment process.

About Aristocrat

Aristocrat Leisure Limited (Aristocrat) is a global entertainment and content creation company powered by technology to deliver world-leading casino and mobile games. Listed on the Australian Securities Exchange (ASX), Aristocrat (ASX code: ALL) is headquartered in Sydney, Australia, with over 7300 employees working in more than 20 locations across the globe. Aristocrat offers a diverse range of products and services including electronic gaming machines, casino management systems, mobile games and online real money games, including iLottery.

Aristocrat has seven corporate functions and three reporting segments that span regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money gaming (Aristocrat Interactive). Our game and product portfolios collectively entertain millions of players worldwide every day.

Across our global enterprise, Aristocrat aims to create long-term sustainable value for all stakeholders by upholding our core values and producing the world’s best gaming content. Our people-first mindset prioritises the safety and wellbeing of our people. We have ambitions to be an industry leader in responsible gameplay and we invest in employees’ development and offer career pathways, so they have what they need to do their best work at Aristocrat.

Our values of Talent Unleashed, All About the Player, Collective Brilliance and Good Business, Good Citizen guide and inspire us every day. We are excited about the future of Aristocrat and united by our mission and we invite everyone to join us as we bring joy to life through the power of play!

Employment Equality Statement

Aristocrat Leisure Limited or its affiliates worldwide provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to any protected characteristic, such as race, color, sex, religion, national origin, physical or mental disability, genetic characteristic, pregnancy, breastfeeding or related medical condition, sexual orientation, gender identity, gender expression, ancestry, citizenship, age, marital, military and veteran status, or any other characteristic prohibited by local, state/provincial or federal law.

If you need assistance or accommodation applying for a position, please reach out to helpdesk-recruiting@aristocrat.com.

Empowering a Sustainable Future

At Aristocrat, sustainability is embedded in our strategy, operations and the values and culture of our teams across the globe.

Our Sustainability report provides information on the progress we’ve made each year, across our four strategic sustainability pillars – Good Governance & Responsible Business, Empowering Safer Play (formerly responsible gameplay), Operational Sustainability & Climate, and People & Community.

You can read more about our progress here: https://www.aristocrat.com/sustainability/