Senior Account Manager

About Clozette Group

Clozette Group is a digital marketing company anchored on content that performs. We are a team of 160+ digital strategists and content specialists supported by a network of more than 24,000 creators across Asia. With in-house production capabilities and an array of digital assets that may be tapped into, we help brands create, optimise and deliver content across multiple channels, mapping to every stage of the customer journey, to deliver results. Founded in 2010, Clozette is venture-backed and headquartered in Singapore with offices in Malaysia, Philippines, Indonesia and Japan. We are invested by Cool Japan Fund, a public-private fund under the Ministry of Economy, Trade and Industry of Japan.

Job Description:

We are seeking a highly motivated and experienced Senior Account Manager to play a pivotal role in driving the growth and success of Clozette business in Singapore. As Senior Account Manager, you'll own a portfolio of our key brand clients and be the person they trust most. You'll turn their business goals into integrated 360 campaigns that deliver online and on the ground, keep projects on time and on budget, and spot the next opportunity before they ask. You will work closely and be supported by our content, strategy, influencer and campaign teams to ensure the successful delivery of services and exceed client expectations.

Ideally, you should have at least 5 years of experience in agency or client-facing account management roles

Key Responsibilities:

(1) Client leadership

• Be the main point of contact for a portfolio of key accounts, building strong relationships with decision-makers
• Understand each client's brand, goals and challenges, and translate them into clear campaign briefs
• Lead client meetings, presentations and quarterly business reviews

(2) Campaign delivery

• Oversee end-to-end delivery of 360 campaigns across influencer, content and on-ground activations, from proposal to post-campaign report
• Work closely with our creator relations, content, strategy and campaign management teams, plus external vendors, to deliver on time and to a high standard
• Oversee campaign budgets, timelines and scope, and handle issues calmly when they come up
• Track performance and share insights that help clients see the value of their investment

(3) Business Growth

• Grow existing accounts through upselling, renewals and new campaign ideas
• Support new business pitches with proposals, costings and presentations
• Hit agreed revenue and retention targets for your portfolio

Key Requirements:

• At least 5 years of experience in key account management or business development, preferably in a digital agency or marketing environment.
• Proven track record of successfully managing key client accounts and driving revenue growth.
• Strong understanding of digital marketing, social media management, influencer marketing and/or on-ground activations
• Strategic thinker with the ability to develop and execute effective account plans.
• Excellent communication and presentation skills, with the ability to articulate complex ideas clearly and persuasively.
• Strong negotiation and problem-solving skills, with a focus on driving results and exceeding client expectations.
• Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities simultaneously.

Key Benefits:

• Competitive salary plus sales incentives
• Hybrid working (office & home)
• Annual leave, medical and dental coverage
• Work with well-known brands and some of the region's most creative talent
• A clear path to Account Director as you grow