Senior Account Manager

About Reward
Reward, part of the Rezolve Ai Group, is transforming the way people, banks, brands and retailers connect through everyday commerce.

Operating across 15+ markets throughout the UK, Europe, the Middle East and Asia, Reward sits at the intersection of banking and commerce, connecting financial institutions and retailers through technology, transaction intelligence and digital engagement.

Our platform helps banks deliver more relevant and rewarding experiences to millions of customers, while enabling brands and retailers to reach valuable audiences, drive measurable sales and build lasting loyalty.
Since our beginnings, we’ve had a simple mission: to make everyday spending more rewarding. To date, we’ve returned billions in cashback to consumers and continue to innovate how people engage with brands through their everyday spending.

In 2026, Reward became part of Rezolve Ai, a global AI-powered commerce and payments technology company. Together, we’re combining Reward’s transaction intelligence, customer engagement capabilities and commerce network with Rezolve Ai’s technology to create smarter, more personalised journeys from discovery and engagement through to transaction and loyalty.

This is an exciting time to join Reward. We’re an established, growing business with the technology, partnerships and expertise to make a real impact, combined with the ambition and opportunity that comes from being part of a global AI commerce organisation.

Our people are at the heart of that journey. We’re proud to be Great Place to Work® certified and recognised among the UK’s Best Workplaces™ Top 50 for 2026, reflecting a culture built around trust, inclusion, collaboration and putting people first.

We’re shaping the next generation of commerce and customer engagement - and we’re looking for people who want to help us build it.

The Role
You’ll engage in a variety of responsibilities for retail clients and provide a retail perspective when working closely with all Reward departments – from Data and Insight to Product Management. Responsibilities include: managing client relationships; delivering strategic campaigns to drive profitable incremental sales to retailers, managing data insight projects and presenting on retailer performance to clients across a range of retail sectors.

Key Responsibilities
1. Client Relationship Management
• Build strong relationships with household brands and deliver an exciting product; Card Linked Offers (CLO)
• Exciting opportunity to build a small portfolio of your own key accounts ensuring their needs are met whilst providing support with your Partnership Lead on top tier accounts
• Serve as the primary point of contact for assigned clients building and maintaining strong long-lasting relationships
• Understand client business objectives, needs and challenges to provide tailored solutions and support
2. Onboarding and Implementation
• Manage the onboarding process for new clients ensuring a smooth transition and successful implementation of product and services

3. Strategic Planning and Growth
• Develop and execute strategic account plans to achieve client objectives and drive business growth
• Identify opportunities for upselling and cross selling additional products and services to existing clients

4. Performance Monitoring and Reporting
• Monitor and analyse account performance providing regular reports on progress challenges and opportunities
• Conduct regular reviews with clients to ensure their needs are being met and to address any concerns

5. Contract Management
• Manage contract renewals and negotiations ensuring all terms are met and clients are informed of any changes
• Ensure contracts are up to date and accurately reflect the terms agreed upon with clients

6. Issue resolution
• Adress and resolve any client issues or complaints quickly and effectively
• Proactively identify potential problems and implement solutions to prevent them

7. Market and Industry Knowledge
• Stay informed about industry trends, market conditions and competitors to provide client with relevant insights and advice
• Have a great understanding of the advertising, loyalty, performance marketing and digital media space
8. Cross Team Support
• Provide support with key tasks such as management of customer queries or forecasting for the wider team
• Execute on recurring tasks such as weekly reporting or quarterly insights for a wider range of retail clients

Skills & Experience

• Account management experience, with a history of exceeding lead targets
• Strong communication skills via phone and email
• Proven creative problem-solving approach and strong analytical skills
• Strong desire and ability to move up within a sales organization
• Proficiency with CRM software
• Solid understanding of the advertising, loyalty, performance marketing / digital media space
• A motivated self-starter; problem solver, enjoys creating something new with the ability to seek out opportunities
• A convincing and influential communicator. Bright, quick thinking and self-confident.
• Tight organisational and time management skills
• Great business sense and the ability to work to budgets
• Great team player
• Energy and passion for the digital marketing space
• Sociable and trustworthy
• Excellent written and spoken English

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