Senior Account Manager / account director

About the company:

Without those who dare to believe, we’d never reach beyond the clouds, our world would be much smaller, life would play out in the dark.

Because belief changes everything. It drives us to our goals. It pushes us through our fears. And in an endless sea of sameness, it’s belief that stands us apart.

Which is why, to spread their fame far and wide, Kastner helps brands build on belief, creating ideas that rise above flat worlds.

Role: Senior Account Manager / Account director

Location: Budapest, II. János Pál Pápa tér

About the role:

You will work closely with the client's stakeholders both local and global to ensure work is delivered on time, on brief and on budget.

You will report to the Client services director and be a key day‑to‑day contact for the client. The team is a cross‑functional, collaborative unit comprising accounts, creatives, illustrators and copywriters.

This role requires presence at the Budapest office a minimum of 3 days per week. Two days per week are flexible for remote working.

What you will be doing:

• Client management & service.
• Be the primary day‑to‑day point of contact for the client on assigned projects.
• Build and maintain strong client relationships; understand client priorities, business needs and brand guidelines.
• Present work to client stakeholders with support from the creative team; capture and manage feedback and approvals.
• Project delivery & creative production
• Accept, review and prioritise client briefs; translate briefs into clear internal briefs for production and creative teams.
• Escalate risks and issues early and drive pragmatic solutions to keep projects on track.
• Financial & commercial responsibility
• Manage project finances and financial reporting for assigned projects; support Client service director as needed with financial data.
• Raise cost estimates, share costs with client, obtain approvals.
• Maintain the brief pipeline and delivery schedules.

What you need to be great in this role:

• Strong executional rigour: highly organised, excellent at multitasking and meeting deadlines across multiple projects.
• Proactive problem solver who anticipates challenges and drives resolution.
• A confident communicator and presenter who can translate creative ideas or technical material into compelling narratives for different stakeholders.
• A relationship builder who earns trust through consistently delivering high-quality work and clear, timely communication.
• 3+ years agency account management experience (preferably with FMCG / CPG / consumer brands and/or beverages category).
• Hands‑on experience managing creative production workflows, especially video production or print production.
• Proven project management skills across full project lifecycles.
• Comfortable with budget management, cost approvals and CEs; able to monitor and report on financials.
• Strong written and verbal communication, with experience creating client-facing documentation and presentations.
• Experience working with cross‑functional teams — creative, design, production— and managing client feedback loops.
• Familiarity with asset management workflows and production software/tools is a plus.

What we offer:

A steady and stable work environment- we built this client relationship in the past 35+ years and we intend to keep it growing.

The benefits of a small and flat organisational structure- there is little hierarchy, unlike in the mammoth agency conglomerates.

Exciting projects from 33 EU countries – you can learn about multiple cultures.

Zero bullying policy – we take pride in fostering a positive workplace. It is important that you actually like the people you spend 8 hours a day with.

A lively and charming office in an easily accessible location – you work ‘in a café’, in an award winning office in the middle of the city.

Dog friendly office- we usually have 2-3 doggos in the office every day.