Senior Account Manager II, US Retail, Client Insights

Let’s be unstoppable together!

Circana is a leading provider of technology, AI, and data solutions for consumer packaged goods companies, manufacturers, and retailers. Our predictive analytics and Liquid Data® platform help clients measure market share, uncover consumer behavior, and drive growth—powered by six decades of expertise and an expansive, high-quality data set.

At Circana, we are fueled by our passion for continuous learning and growth, we seek and share feedback freely, and we celebrate victories both big and small in an environment that is flexible and accommodating to our work and personal lives.  We’re a global company dedicated to fostering inclusivity and belonging. We value and celebrate the unique experiences, cultures, and viewpoints that each individual brings. By embracing a wide range of backgrounds, skills, expertise, and beyond, we create a stronger, more innovative environment for our employees, clients, and communities. With us, you can always bring your full self to work.  Join our inclusive, committed team to be a challenger, own outcomes, and stay curious together. Circana is proud to be Certified™ by Great Place To Work®. This prestigious award is based entirely on what current employees say about their experience working at Circana.

Learn more at www.circana.com.

Our Critical Sales Skills

At the heart of our commercial success is a team of professionals who combine strategic insight, customer-centricity, and executional excellence. These skills represent the core capabilities required to drive value for our clients and sustainable growth for our business.

• Effectively Presents Solutions: Delivers tailored, compelling solutions that align with customer needs and drive action.
• Knows the Buying Influences: Identifies key decision-makers and understands their motivations and influence.
• Manages Buyer Indifference: Recognizes and explores customer hesitation to uncover new needs or opportunities.
• Understands Customer Needs: Operates as a recognized expert to articulate customer needs in the customer's business language and business context.
• Being Resilient: Bounces back from setbacks with composure and positivity; helps others stay productive during tough times.
• Manages Ambiguity: Stays focused and calm in uncertain situations; guides others through change.

What will you be doing?

The Senior Account Manager is a key member of the Retail Client Insights team. The ideal candidate will bring a high degree of autonomy, problem-solving skills, and strategic thinking, paired with strong analytical capabilities. The ability to manage multiple priorities, combined with exceptional organizational and relationship-building skills, is critical to delivering outstanding service to our retail client. Success in this role will be measured by helping our client grow their business while identifying opportunities to strengthen, expand, and evolve the partnership.

Job Responsibilities

• Build expertise in the Beauty industry, your client's business, and the broader U.S. retail landscape; develop a deep understanding of the factors influencing shopper behavior and retailer performance.
• Coordinate, execute, analyze, and present insights from available data assets, delivering actionable recommendations that address client opportunities and business challenges.
• Develop and manage strategic account plans and relationship maps designed to deepen engagement and expand the client partnership.
• Collaborate cross-functionally across Circana to address client business needs, while serving as a strong advocate for the client.
• Lead client meetings, presentations, and training sessions on Circana’s tools, platforms, and solutions.
• Partner with retailer contacts on strategic initiatives and ad hoc analyses while ensuring the accurate and timely delivery of ongoing reporting.

Requirements

• 7-10 years of experience in syndicated data, analytics, account management, market research, or related fields.
• Beauty, retail, and/or general merchandise industry experience preferred.
• Advanced proficiency in Microsoft Excel and PowerPoint. Experience with Genius Script, SQL, and/or Tableau is a plus but not required.
• Strong ability to analyze large datasets, develop compelling insights, and deliver impactful presentations and storytelling.
• Demonstrated curiosity and learning agility, with a passion for leveraging emerging technologies, data, and AI-enabled tools to improve efficiency, uncover insights, and enhance client value.
• Proven ability to collaborate effectively across remote, virtual, and cross-functional teams.
• Strong project management skills with the ability to prioritize workloads and proactively manage stakeholder expectations.
• Experience engaging with client stakeholders at all levels in a consultative manner, using sound judgment and adaptability to solve business challenges, drive outcomes, and strengthen partnerships.
• Excellent communication and interpersonal skills, with the ability to adapt messaging to different audiences and perspectives.
• Strong commercial acumen and understanding of contractual obligations

Circana Behaviors

As well as the technical skills, experience and attributes that are required for the role, our shared behaviors sit at the core of our organization. Therefore, we always look for people who can continuously champion these behaviors throughout the business within their day-to-day role:

• Stay Curious: Being hungry to learn and grow, always asking the big questions.
• Seek Clarity: Embracing complexity to create clarity and inspire action.
• Own the Outcome: Being accountable for decisions and taking ownership of our choices.
• Center on the Client: Relentlessly adding value for our customers.
• Be a Challenger: Never complacent, always striving for continuous improvement.
• Champion Inclusivity: Fostering trust in relationships engaging with empathy, respect, and integrity.
• Commit to each other: Contributing to making Circana a great place to work for everyone.

Location

This position can be located in the following area(s): San Francisco, CA (Bay area) or Remote with ability to travel to San Francisco 4-6x per year.

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